6.2 Waiver of Consequential Damages; Liability Limit. Can I buy tickets that are personalised with someone else's name on them? 3.4 Indemnity. Required fields are marked *. If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. You can add me too. Taylor Swift Tickets. It's unlikely you'll get the delivery costs or booking fees back, though. 2. Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. Since June, we've found listings for events at all of these venues on Viagogo. All Rights Reserved. If this is also unsuccessful We will not offer a refund. Please add me to the list. 2.18 Merchant Description. 1,779 reviews for Viagogo, 1.3 stars: '1. Even if you are, it's likely to be a more complicated process. Harry Styles Concert Tickets. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Please add me to this list as I am almost 100% sure I got scammed. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. Red Hot Chili Peppers Concert Tickets. When We receive an offer by bank transfer, We will check to see if the bank account is valid. 2.5 Tax on Seller Proceeds. 2.14 Substituted Seat Locations. Mtley Cre Concert Tickets. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. I sent our ticket numbers but Opera Australia said they were not theirs. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Backstreet Boys Tour 2023. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. 'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. You also agree not to separately contact the Buyer at any time for any reason. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Viagogo reviews, customer feedback & support. No refund, no answered or returned email for days. I bought tickets for Rammstein before the pandemic and they would not refund me. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. Answer (1 of 3): Viagogo runs prudent customer care operations. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. If the event has been cancelled, send them evidence of this. If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. Viagogo is a ticket marketplace for concerts, sports and theatre events. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Ticket-holders to postponed events will be able . In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Nelnet Servicing Data Leak Your Personal Information At Risk! "If it's been canceled, chances are you're . . We think businesses - especially those with substantial resources - should still provide refunds for events . 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. You agree . This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. 1. 6.6 No Agency. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. Take a look at our advice on writing a letter before you make your claim. 5.1 Investigations. This has reportedly been a long-standing policy of Viagogo. 3. Faye has now been refunded by her bank after making a chargeback claim. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. At no time do We provide the Buyer's payment information to the Seller. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Far too many 3rd parties in there. Mar 1, 2018. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. All Rights Reserved. By Rhona Shennan 23rd Jul 2020, 3:38pm Report Fraud 5.2 Violations, Termination and Suspension. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. Note that Your payment may be withheld if you violate this clause. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. Viagogo has wriggled out of issuing refunds, adding a clause to its cancellation policy which states if an event organiser offers tickets or vouchers to another event customers will be entitled to those tickets or vouchers. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. Rufus Du Sol Tickets. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Otherwise, avoid!!! Top Class Including any such items constitutes a material breach of these terms and conditions. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. We look forward to hearing from you. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. status of any class action settlement claim. Gather all the information you have on the purchase. Which? A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. A Viagogo spokesperson told us: 'Any ticket restrictions are clearly labelled at the top of our website. Can I pick up my tickets instead of having them shipped? Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". The 1975 Tour 2023. I would love to join this lawsuit as I am in the same boat! Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. VIAGOGO wanted confirmation of a cancelled concert in order to refund me. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. When Your Event is Canceled or Postponed. Sent info several times and they made every excuse under the sun. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. BLACKPINK Tour 2023. Waste Management Phoenix Open Ticket. 'Such tickets will become void and the ticket holder refused entry to the theatre. The revised version of this Agreement is automatically effective after it is initially posted on the Site. We will also add Tax on our fees as applicable. One Direction Tour 2023. The Weeknd Tour 2023. Refunds, therefore, aren't applicable. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. Ha*Ash Concert Tickets. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. No further contact on future rescheduled date since October 2020. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. I'm Travelling - where and when will I receive my tickets? Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. ! Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. This left many customers, like Faye Hearn, concerned they'd be left out of pocket. I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. We may also first deduct any amount you owe us from any amount we owe you. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. They also had another 150.00 dollars worth of fees per each ticket. 6.9 Change or Suspension of Site. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. If your event has been postponed, you do not need to return your ticket. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. calls on Viagogo to issue refunds for events cancelled due to COVID-19 and gives you top tips to get your money back, advice on writing a letter before you make your claim. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. This is so we can promote the sale of tickets and items that You list for sale. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). As well as was able to select what section I wanted to be in for the price I had selected. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. All forms of redress are non-transferable and non-refundable. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Honda CR-V, Civic and Acord Potential Catastrophic Engine Failure Get In Touch With Attorneys Today! viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. and that I would only receive a refund if the concert was cancelled etc. 2.11 Ticket Fulfillment. Viagogo will never pay you after you sold your tickets and you can never get back your money. Hombres G Tickets. FanFair Alliance - Ever get the feeling you've been cheated? that reports on class action lawsuits, class action settlements, The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. . Event dates, times, venues and subject matter, which are listed on the ticket, may change. 3. Our guarantee does not affect Your statutory consumer rights under UK law. Actions does not process claims and we cannot advise you on the https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph, Be the first to hear about special offers. June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. Be the first to hear about special offers. You may only use the Services if You can legally enter into and form binding contracts. That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. Thus, the ticket price shown (before our fees) may include Tax as appropriate. They did not send me my ticket information until the day before the concert. 3.3 Laws and Regulations. According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. Hombres G Concert Tickets. Read more ts would be ready 48 . My partner has a job where he is required to go away at the last minute. Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. To post a ticket for sale on viagogo You must first register with the Site. Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. 1.2 Ticketing Exchange. They did not admit to law breaching and refused to provide a refund. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Terms and Conditions. I was promised a refund because the tickets I bought were corrupt. Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. . According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . I have been fighting with viagogo since October of 2021 with an canceled event. 6.5 Tax Indemnity. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. Knotfest Japan Tickets. The difference between 'cancelled' and 'postponed' events is . Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. During this time, the Site will be temporarily unavailable. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. . We do not control the information provided by other users which is made available through the Site. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. About Us You will need a username and password to access the Site and use the Services. I have sent multiple proof to them that the event is indeed canceled. Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. drug injury lawsuits and product liability lawsuits. What are the viagogo Terms and Conditions? This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service.
Fiebings Mink Oil Paste Ingredients,
Huguenot Surnames In Germany,
Casey Desantis Religion,
Espn Fantasy Football Stats,
Michael Jordan Empathy And Global Connections,
Articles V