Did you try talking with the buyer? I did all of this. Buyer sent me picture of something different in the box. I sell on Ebay myself. I will report this to the post master. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. For more information kindly send . I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. Somewhat new, never had this happen before. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. Everyone is covered except the credit card holder, whoever that is. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. What if the buyer is not trying to rip you off but simply made a mistake? Copyright 1995-2023 eBay Inc. All Rights Reserved. Theres no possible way I sent the wrong item so hes trying to scam me. 1. Item compatibility is buyer s responsibility. What's the tracking number? But I would like to reach more buyers. She got her full refund back and kept the ring! Do I have to go ahead and refund no matter the circumstance? 26-05-2020 There's usually another new label then. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. Ebay found me not at fault and released my funds. Yet fight is not over, lets see what happens next. I would do that myself in those circumstances. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. Never saw it in my life. Message 1of 30 If the package was mixed up by GSP, then they should handle it. Thank you sooo much for putting your story on here. There is one more scam that I have had to deal with. 26-05-2020 by asking the buyer questions or calling the post office? I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. I sold 4 of the same items. on Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. As per the returns policy you are within your rights to refuse it. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. USPS is the most trusted delivery service in the USA. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. Has she possibly got you mixed up with a different seller ? what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. I'll go over how it happened, what I did to fix it, and how you can. on If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. Its usually not a good idea to trade with accounts that have bad feedback. That is not the package i sent your cosmetics in. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. I asked for a picture from the buyer and it was some plastic item. What's the return address? So supervisor said I will close the case in your favor. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. Create an account to follow your favorite communities and start taking part in conversations. 04:28 PM. Please Help! Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. what is beyond infinity most expensive car ticket. Anytime I can create with the Stardream line, I jump at the . After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. They look the same to me.. on Heres how. Then gets mixed up on which item was wrong. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. I'm not sure. I cant believe you won this. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. Add any photos you have of the wrong package. Ebay says I have to "take action" by Sept. 11th. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. eBay are only concerned with issues that affect their own profit margins. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. . The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. I never sold a necklace on ebay period, and never saw that one in my life. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. USPS. There is undisclosed damage to the item. 06:44 AM If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. 09-10-2020 I asked the buyer if the package he received was damaged or opened. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Attached is a picture of a side buckle and the package with address label. Fabric: Polydex. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. The buyer will pay with a fraudulent check. To get a refund from USPS, your eBay buyer can: Submit an e-form. Do you have the number? This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. Plus get a receipt from USPS. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. I know they will get their refund, but should I inquire at all? I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. I stopped shipping to Canada because of customs problems. Offer to send him a return shipping label. I told them to send it back to me and I'll give them a refund. Thanks for this suggestion. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. 10/31/2020 at 3:54 pm #83017 Antique Frog Check out this video to understand how dimensional weight is measured when shipping. Finish enrollment at any CLEAR airport location next time you fly. Or just take back the item. Glad you at least eventually prevailed. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. Powered by Discourse, best viewed with JavaScript enabled. Lol either way I wasnt surprised. The Fragile stickers could have been added at the GSP. Select Order Not as Described. It expressly says this in the PayPal Seller Protection terms. It also looks like the original label is a printed label, cut out and then taped on. Choose "have us call you", that's the best option these days. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Someone did this to me a few months ago. on You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. The law spells out how to challenge billing errors. If so, it's definitely not a package I've sent out. All rights reserved. What should I do? Welcome to the Selling board! They can claim the item was not received, claim a refund and make off with the expensive item. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. I'll have to ask her what she sees different because I know it's the same. The item is missing parts or features, and this was not disclosed. 2. Things like this happen. They never sent it back. They then go to Etsy and order the item from me at full price using a suspect credit card number. WARRANTY AND INFORMATION. All sales are final after the buyer rates the seller or 3 days after delivery. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. So buyer filed a claim for a return with eBay citing wrong item sent. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. Because the seller sent a lighter instead of a $600 Gucci wallet. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. Supervisor told me to hold up on Police report and wait for UPS to step in. I have 100% seller feedback. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on Here are some of the most common ways eBay sellers are scammed. Gift card scammers reach out to victims by phone, email, or social media. For things like graphics cards your best bet is to sell locally, all cash. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. 09-10-2020 Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. Keep choosing to the end, then scroll down and your contact options will be at the bottom. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Otherwise she wouldn't have bothered. I did became a pain with calling everyday and today calling 5 times. Most of them are happy new year banners being returned in Febuary. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. They aren't. 05:05 PM. Contact postmaster and file mail fraud. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. man!! I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. To cancel your order: Go to My Purchases. Sizes: XS to 2XL. Does it look like your packaging, apart from the labels and the stickers? Remember to be persistent when you are in the right and can prove it. If you get the item back as a buyer you have the option to relist and recoup your outlay. The email will state that the payment will be released to you once you have proven that the goods have been sent. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. 'However once the seller has received the item back, eBay can then step in and review the . In order for it to work, sellers must provide proof of item delivery. Seller deleted listing immediately after purchase? In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. In this scam, the buyer then accuses you of sending a damaged item. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. I sold an item for $55 and they sent a return saying I didnt send the right item. This is what people are doing nowadays, so selfish. I know I have to send the refund regardless, right? since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. It was hard for me to believe that since it was a solid stainless steel item with no moving parts. Before you start your Missing Mail Search, you will want to double check the status of your package. You end up owning expensive packaging, without the desired product. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. Some of this advice may be second nature to you, or may not apply to all sales. 2023 Comparitech Limited. Check all items upon receipt. Its ok but I like the darker one you had in your listing. Do not refund first and try to appeal after. IN THE LAST STRIDE. 03:21 PM. - edited be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. But they said flat out "we don't mix up packages" and reiterated. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. I've taken back an item I never sold lol. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. They sell fake goods and don't pay taxes. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. package or mail missing? If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. A buyer from Europe orders at item and pays for it. The item ordered was a coil of hook & loop tape. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. So unfair. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. The buyer pays quickly, and you send the item without concern. An option to dispute the refund and report the buyer will appear. This was shipped by Global Shipping Program. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well Then maybe they won't send it back and you won't have to refund. I was hoping it was a post offcie mix up. I asked my boyfriend to print off the labels and post them while he was at work. If the item is sold for more than $750 the item must have signature delivery proof. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. Click on Send. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . I swear. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. For example, they may ask for cash, bank transfer, check, money order or even gift cards. A neighbor may have picked it up, so it is worth asking around before you contact USPS. This is a type of blackmail. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. eBay will not assist with a transaction that occurred beyond its purview. You would want your copy to be short and engaging, informative but not stiff. 1.6K 17K views 1 year ago Every so often mistakes will happen. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. I will try to ask the questions? If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Report a buyer if you think they have acted illegally or fraudulently here. At first, it might seem foolish to pass up a generous offer, but often its a trap. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. You can always appeal later. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. Do everything you can to annoy them until they finally just pay you the $900 so you go away. @deala0621:There's no point in contacting Canada Post, or USPS. gabb wireless coverage map, what does chavez mean when he refers to economic slavery,
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