Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. Tickets Not Showing Up In AXS Hello! All this to say that the $300 I paid for tickets on SH a year and a half ago caused me more stress and anxiety than I've ever had before, and I was able to walk up to the box office at the show and spend $140 for the same floor seats the day of. StubHub told me to call AXS and let them know this was due to the show being postponed. (*If you can't remember your password, tap. Select the tickets to transfer and enter the recipient's information. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. Did you find it helpful? Sorry we couldn't be helpful. Many fans find it best to TRANSFER the seats to their guests prior to the event. Sub-Category: Mobile Tickets Order Help Other Ticket Delivery Ticket Details 05-20-2021 09:51 PM 0 Reply All forum topics Transfer Tickets - AXS Help Center Transfer Tickets Transfer Tickets Transfer Basics and Help Transfer Basics What is Transfer / Share? So we've made sure you can shop resale tickets listed by trusted sellers within the safety of our store. If you bought AXS tickets on StubHuband need to send them to a friend, transfer the tickets through your AXS account. Help us improve this article with your feedback. I was on hold with StubHub for over 3 hours, finally someone answered and put me on hold to contact the seller, who told them that he had already transfered the tickets to me. Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account. I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. All Rockets fans are now required to use mobile tickets via the Houston Rockets App to enter Toyota Center for all games and ticketed events. Sorry we couldn't be helpful. On the Review page, click the List Tickets button to finish. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). After the switch, you will enter the email address you use to access the community in order to reset your password. I've been to several games at this arena this year and they only accept tickets from ticketmaster that are moving barcodes (the barcode changes every couple of seconds) or NFC tickets (you add these tickets to your Andriod or Apple wallet and hold up your phone to the ticketmaster scanner at the arena). When its time for the event, they can open the app to show their tickets on their phone. Nope. This is the QR code you will display upon entering the venue. I purchased 2 tickets through stubhub January 2020. All Rights Reserved. I had to contact the venue and luckily they had tickets available at the box office, so I was able to make the show. On the AXS App, you can manage tickets for upcoming events under the "Your Tickets" section -- the ticket icon near the bottom of the screen. Does anyone know how to do it through axs?? Step 2: Login or Create an MLB Account After downloading the app, you will be prompted to create an account or log in (if you do not already have an account) Try to contact them on their Twitter account. When your tickets sell, youll receive an email informing you of the sale. AXS Mobile ID allows for convenience, flexibility and security. Yep! Show the ticket in the App at the entrance and get them scanned to enter. Accessibility a carbonhouse experience, Multi-Game Packages & Single Night Suite Rentals. If you already have an AXS account, the tickets will be transferred to your account automatically. Manage Cookie Preferences A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. With mobile ticketing through AXS, youre able to keep your tickets securely stored in your AXS App until its time for your event and enter with a quick and simple scan. Click the Sell button next to the event in your AXS Account. If you see a Sell button next to your tickets in your account, you can sell them! You also have the option of transferring and listing your tickets for sale prior to the event. Transfer tickets to friends (for select events). Open the App and sign in to see your tickets. Was wondering if you had any update on how yours is going? On the review page, click the Transfer button to send the tickets. What if my guests arrive at different times? Bought tickets for a group? No bags are allowed except: MEDICAL, DIAPER BAGS, CLUTCH SMALLER THAN 5.5" X 8.5", (If you can't remember your password, tap Forgot Password and follow the instructions sent to your email). Otherwise you have until your friend creates an account to cancel the transfer. AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. Log into your AXS account entering the email and password that you used to purchase or accept your transfer tickets. When listing tickets, you decide how long your listing will be available for others to buy. Have mobile tickets and cannot find barcode. I followed the directions of creating a AXS account via the email address that they sent me the email. What is AXS Official Resale and where do the tickets come from? Select the specific seats you would like to sell, set your asking price per ticket, and choose listing options. You may not receive mobile transfer tickets until within 24 hours of the event due to delayed release policies that venues use to keep your tickets safe. Even if you call within 48 hours of your event, you will probably get no help at all. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. Your tickets will no longer be listed for others to buy. Upcoming. Enjoy the event! From everyone at Vivid Seats, we hope you enjoy your event! Show the tickets on your phone for everyone in your group. Bought tickets for a group? You will enter your community username and new password and done! As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets. I asked the rep, "What happens if the day of the show comes and the tickets still aren't transferred? And you're done! Are screenshots of the barcode valid for entry? Once everything is correct, tap, Log into your account entering the email address used to purchase the tickets, Browse your upcoming events and tap the ticket icon for the one you want to view, Present the QR code at the door to be scanned for entry to Toyota Center, The card you used to purchase the tickets. Nope. Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. Then your friends can get in with their own phones using the AXS app. Many venues release their tickets 24 hours before the event as a security measure, so it's normal to receive them the day before or the day of the event. Hey guys, I just joined this group so if this isnt allowed lmk. i assume they will try to get me to receive the tickets using axs again. Youll be able to transfer money to your bank from your account on AXS.com. SH eventually responded to my messages on social media (I had pinged them on FB, Twitter and IG, they only responded to FB and only after the concert, despite me messaging them for 2 months. The tickets will be delivered to the buyer automatically. We were due to go to the GENESIS Concert at the O2 on Nov 29th 2020. Easy! All rights reserved. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. 2021 Vivid Seats Ltd. All rights reserved. After completing the account information, you may buy, sell or manage any seats in your account. Theyll also need to get the AXS app. Step 1: Download and Login into MLB Ballpark App Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. I couldn't accept that answer because if I had to call SH back the wait time would have made me miss the show. Help us improve this article with your feedback. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. To login, use the same email address you used when purchasing your tickets. If they already have an AXS account set up the tickets will go in their account automatically. Just follow the simple steps to make the tickets officially yours. On the review page, click the Transfer button to send the tickets. The game is in 36 hours. You'll then be asked to review the transfer. Youll be able to transfer money to your bank from your account on AXS.com. Flew in for this show. If you just purchased your tickets not long ago and aren't seeing them under My Events, hang tight. So my game is the 22nd (sounds like yours is as well) and I received pictures of a computer screen. Customer service all the way to your seat, 2000-2022 StubHub. The game is in 36 hours. The delivery method that was provided by the primary market for your event is called a MLB Mobile Electronic Transfer, which may require you to download the MLB Ballpark app on your mobile phone. You will enter your community username and new password and done! Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. We want to make sure you discover and get into the events you're most excited about even if we're not the primary ticket provider. Never. Ive used a tab with no cookies and not logged in and I still don't see them and that's fucked cause they'd be the cheapest ones available so not only am I getting screwed over cause no one can buy my tickets AXS is forcing people to pay a higher price than should be available. i beat on stub hub until they agreed to refund my money, after they tried to weasle out of their 100% guarantee!--saying the problem was axs and not stubhub. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. How do I use the Rockets App to enter the building? Remember, your friends can always transfer tickets back to you. it never happened. and our Hint: Remember, use the same email that was used to make the purchase with us when creating an account/logging in. Updated a few days later TL;DR: Call the merchant that issued the tickets. They should be able to tell you if the tickets are active. Click the Transfer button next to the event in your AXS account. AXS answered in under 2 minutes and quickly saw that my tickets had ben cancelled by either SH or the seller. and our Yes No Still Need Help? In your AXS account, select the ticket icon or 'My Tickets', Choose which tickets to send and 'Transfer', Fill out the recipient's first and last name, their email address, and a message. Official Tickets and Your Source for Live Entertainment | AXS.com Transfer Help I transferred AXS Mobile ID tickets to the wrong email, what can I do? I have a problem with AXS Tickets Are you having issues? If you bought AXS tickets on StubHub and need to send them to a friend, transfer the tickets through your AXS account. Click the Transfer button next to the event in your AXS account. I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. Customer service all the way to your seat, 2000-2022 StubHub. No, tickets must be scanned through the Rockets App or the AXS App. No paper tickets required. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. We are changing the way you register and sign-in to the StubHub Community. This charger can be wall or bench mounted, can fast charge batteries, (so no more excuses for not showing up to the group ride due to dead batteries), and is for USB-C. i spent the next 2 hours trying to get the axs app to work and get my tickets. Press J to jump to the feed. Tap View to access the barcode and scan in for entry. If you do not currently have an AXS account you will be instructed to create one during your purchase. Ask the Community Contact Support Opened on Christmas Day 1930, The Fox was one of the last of its kind built in the Gilded Age. If you have any questions, please call us at (713) 758-7330 or email us at ticketservices@rocketball.com. You should see something to transfer. Usually there is a waiting period of a few weeks. I had read on other threads that sometimes the tickets don't transfer until the day of the event. If you see a Sell button next to your tickets in your account, you can sell them! Your guests will need to create an AXS account to receive tickets. Transferring Tickets. This will help to ensure that you are ready for your event in no time! Stubhub assured me my tickets would be available. Click the Sell button next to the event in your AXS Account. Please use the guide below to see how you can access, transfer and sell your tickets safely and securely from your smartphone! It depends. A full-service national event ticket marketplace. It got postponed and now we all cant go. There has to be some way, right. All Rights Reserved. Use of this website signifies your agreement to our. In order to assist you with locating, accepting and accessing your tickets, please read and follow the step-by-step guide below. Lindsay is the author of this solution article. I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. If you do not currently have an AXS account you will be instructed to create one during your purchase. The concert is tomorrow. If you already have an AXS account, the tickets will be transferred to your account automatically. There is no fee for transferring seats and you are allowed unlimited transfers. They said they would get in contact with the seller and have the tickets transferred over. Once I filled out the survey they emailed me I received a response that I would be refunded the price of the tickets in 3-5 days. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Browse your upcoming events and tap the ticket icon for the one you would like to sell. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. We got an email when the concert was first postponed saying that we had a month or two to request a refund but we didnt know abt that then. Many fans find it best to TRANSFER the seats to their guests prior to the event. If available, youll see the option to get tickets with AXS Official Resale on the event page. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. As a result, sellers have to manually send your tickets via email or upload them to your account, sometimes on the day of the event. Here we are. Third-Party Resale Tickets: Everything You Need to Know. In the bottom menu, tap the ticket icon (you can also tap the middle icon) At the event, scan the Mobile ID QR code to get in Was this answer helpful? AXS Tickets Status Published by AXS on 2023-02-21 Tap for tickets to see the artists and teams you love. Press question mark to learn the rest of the keyboard shortcuts. Yes [deleted] 1 yr. ago. Go into the app, look at the ticket. Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. This will now be the only customer admission method at venues including The O2 and the OVO Arena Wembley. We are changing the way you register and sign-in to the StubHub Community. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. may not be valid. Sorry we couldn't be helpful. Sign in or create an AXS account. Here's how it works: Click the Transfer button next to the event in your AXS account. If they already have an AXS account set up the tickets will go in their account automatically. How far in advance can I access my tickets? and need to send them to a friend, transfer the tickets through your AXS account. Browse your upcoming events and tap the ticket icon for the game or event you would like to access. When listing tickets, you decide how long your listing will be available for others to buy. If they already have an AXS account set up the tickets will go in their account automatically. The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. Tix originally purchased Spring 2020, was postponed until today 7/31/21. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. Show the ticket in the App at the entrance and get them scanned to enter. Click the Transfer button next to the event in your AXS account. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. Your parking pass for the Toyota Tundra garage will load like a ticket with a barcode to be scanned as you enter the garage. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. Generally, these are your options: Remember, you can remove your listing at any time (as long as tickets havent sold). No. I just bought the ticket about 6 hours ago but I also had to buy tickets to fly to New York so Im going to freak out if I dont have real tickets soon because I need to cancel everything if this isnt legit. How do I transfer AXS Mobile ID? Here we are. AXS Mobile ID allows you to manage . The recipient will get an email about the transfer, and they'll need to create an AXS account (if they don't have one yet) to complete the transfer. I had flown from TX to NY for this show with my friend. Select the seats you would like to send. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. Click the 'Transfer' button and your guest will receive a notification via . What is transfer? So you can sell on StubHub or any other way you find. Unless otherwise noted, tickets are accessible on the AXS app and ready to manage as soon as the purchase is complete. Sign into your AXS Account and click Listings. What are my options here? After that, the tickets will be theirs to use with the AXS app. 2023 When fans have tickets they cant use, they list them for other fans to buy. According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. How will I know if my transfer was successful? Terms of Service | This way your guests will be able to enter when they arrive using their own AXS Mobile ID. Yes Its up to you! Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. 2023 Crypto.com Arena. It eliminates paper tickets and allows you to enter events quickly with the scanning of the AXS or venue app. Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". Thanks! What are my options here? Article. After following the instructions provided, your ticket will be displayed as a digital barcode in the AXS app. Remember, your friends can always transfer tickets back to you. We successfully sold our tickets through the AXS website quite quickly and have a credit balance on the AXS website minus a ridiculously high 60.00 charge for selling 4x tickets back through their . So I'm no longer going to be able to make it and since you can't transfer tixs only option is to resell on AXS(as far as I know?). The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. Tap the gameyou are attending tap View All to see more games. Its up to you! Present the scannable QR code at the door for entry to Toyota Center. After the switch, you will enter the email address you use to access the community in order to reset your password. After completing the account information, you may buy, sell or manage any seats in your account. It depends. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. After that, the tickets will be theirs to use with the AXS app. Please bring a valid photo ID and the card you used to purchase the tickets to the Toyota Center box office. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. Yes. The gig has not been cancelled we just chose not to go. When I sell tickets, do I have to deal with the buyer?
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