If a buyer is not satisfied with their purchase, they can contact Grailed within 48 hours of receiving the item and request a refund. All sales on Grailed are final. Issue the refund. Its been authenticated by grailed and the buyer could have asked you these questions before purchasing. Bloomingdale's . As far as I'm concerned, none of the reasons he has named above hold true as he should have known what to expect when he made the purchase. The arbitrator may conduct only an individual arbitration and may not consolidate more than one individual's claims, preside over any type of class or representative proceeding, or preside over any proceeding involving more than one individual. Additionally, if you share User Content, you must be able to edit or delete it, and you must edit or delete it promptly upon our request. Taxes. Sellers' accounts located in jurisdictions that allow automatic debits, will be automatically debited by Grailed for the reimbursement amount. Offer and Acceptance. By opting out of binding arbitration, you are agreeing to resolve Disputes in accordance with Section 19. Thereafter, if a Buyer is unable to get resolution from the applicable Seller and PayPal (if applicable), Grailed may offer a buyer protection program for eligible purchases, to ensure that Buyers get their money back ("Purchase Protection"). The Services are accessible to certain international Sellers and Buyers. The way it works is surprisingly yet effectively simple. If you receive an offer, you can accept, counter, or decline that offer. With over 500,000 members worldwide, Grailed has built a strong community of fashion enthusiasts who are passionate about quality clothing. To the extent permitted by applicable law, Grailed may (a) modify, update, suspend, or discontinue any aspect of a payment feature; (b) impose limits on certain features and services; or (c) restrict your access to or use of parts or all of the payment features, in each case at any time and without liability or other obligation to you. grailed buyer wants refund. Please see 17 U.S.C. The Purchase Protection is only applicable to Buyer transactions through the Services, through a Buyer PayPal account (PayPal guest checkout is not eligible for the Purchase Protection), or Grailed Payments. You and Grailed agree that these Terms affect interstate commerce, and that the enforceability of this Section 20 will be substantively and procedurally governed by the Federal Arbitration Act, 9 U.S.C. If an item is not shipped within 7 days, the sale may be canceled and the buyer will be refunded. 12. The section titles in these Terms are for convenience only and have no legal or contractual effect. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. There is no one-size-fits-all answer to this question, as everyones level of trust may vary. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You understand that your User Content and any associated information (such as your username or profile photo) may be visible to others. The most common type of fake is a counterfeit item. Yes, you can cancel a Grailed offer. The remitted amount may be redeemed by Seller through Grailed's permitted third party Payment Processor. Non-binding offers are offers made through PayPal guest checkout, Stripe ("Grailed Payments"), or if both you and the Buyer are located in the E.U. Click File a Claim and click Continue. Select the payment you want to refund and click Issue a refund. Grailed Purchase Protection | Protection for Buyers & Sellers | Grailed Apparently the hoodie I sold does not fit the buyer (even though its a cropped hoodie so its supposed to run small), and he wants a refund and wants to ship the hoodie back to me. The buyer sent me another message today and threatened me with, "Your account will be shut down." Dont worrysince our app does the heavy lifting, the process involves minimal intervention on your end. You will encounter one of the four possible descriptions referring to your refund: Of course, you can always get in touch with PayPals customer service and check with a representative about your moneys whereabouts. For example, if an item is listed for a much lower price than it would be normally, it is likely a fake. The e-commerce platform specializes in offering high-end second-hand clothing exclusively for men. 15. The e-commerce platform specializes in offering high-end second-hand clothing exclusively for men. Seller Protection. You're not required to refund the customer as long as you were clear in your listing. by | Jun 16, 2022 | kittens for sale huyton | aggregate jail sentence | Jun 16, 2022 | kittens for sale huyton | aggregate jail sentence Heres how to file a claim: Log in to your PayPal account. If you do not agree to the modified terms, you may send Grailed a written notification (including email) or cancel your account within those thirty (30) days. Individual User Indemnity. It comes from the term "grail," which means an article of fashion that is rare and has gone up in monetary value. Parental Controls. Notwithstanding, in the event Grailed determines that a shipment was not fulfilled (including if the tracking information provided appears to have been fraudulent), Seller is required to refund the applicable Buyer, regardless of Seller return policies. and our Include your order number and the reason for requesting a refund. I have personally come across a few listings for items that were clearly fake. How do I refund my customer's order? - Sellfy Help Center If you paid with PayPal, it may take up to 30 days for the refund to appear in your account. This buyer made a binding offer so i accepted it. Buyer wants to refund? Eligible Sellers may use our "Grailed Labels" service to select a shipping rate, download a shipping label, and track their package; see here for more details and applicable terms. Sales and coupons may not be used for fee avoidance. Press J to jump to the feed. If an item doesn't fit the buyer, you are not obligated to accept a return, and if they open a claim PayPal likely will see that without sound reasoning it is buyer's remorse. grailed buyer wants refund When you are filing a PayPal claim, you will need to have some documentation to back up your case. What is a Binding Offer? We love having you here and cannot wait for you to discover all the treasures, or "grails", we have to offer. Call Us Today! Value 23. The only two ways to get your Grailed refund is through DoNotPay or PayPal. Grailed is not involved with, nor provides a warranty for, any transaction between Buyer and Seller, nor has title to any Products. If the tracking information provided by the seller shows that your purchase was delivered as addressed, the seller is not obligated to refund your purchase. Sellers may choose to reimburse or refund a Buyer. Still, there is a way to get your money back if youre dissatisfied with your purchase or if you didnt receive the item at all. Here's how to refund a payment: Go to your Activity. Grailed Doesn't Want to Be Labeled a Streetwear Marketplace - Sourcing If we are unable to resolve the issue, we will refund your purchase. We want our sellers to build their own customer service experience, so we let you be the first point of contact with dissatisfied buyers and choose to issue refunds. I dont really wanna refund cause i need the $ but what should i do here. If you have already received your item, you are not eligible for a refund. Review the information and click Issue Refund. Do not stop. Include your order number and the reason for your request. so they can investigate the matter and take action against the seller, if necessary. For more information on Payment Processors see Section 14. Generate and fill out the needed legal documentation, Create a script with the most suitable argumentation you should use in court, As a testament to our contributions to increasing legal access, DoNotPay was awarded the 2020 Louis M. Brown Award for Legal Access by the. When I told him to relist, he said he wants the money now and wants to refund asap. Sellers choose the price and description of their products. Grailed may grant certain Sellers the ability to choose to offer promotions specifically for their own shops and/or Product Listings through Seller-generated discounts on the listing price(s) by a percentage or an amount. You and Grailed agree that the state or federal courts of the State of New York and the U.S. sitting in New York, New York have exclusive jurisdiction over any appeals and the enforcement of an arbitration award. To do so, please contact Grailed support through the help center. If you and Grailed cannot reach an agreement to resolve the Dispute within thirty (30) days after such Notice is received, then either party may submit the Dispute to binding arbitration administered by JAMS or, under the limited circumstances set forth above, in court. PayPal claims can take up to 45 days to resolve, and you will want to have all of your documentation in order before you file. Close. Inherent Risk. Our expert moderators ensure all listings posted for sale are 100% authentic. An example of data being processed may be a unique identifier stored in a cookie. These are usually items like designer clothes, shoes, or accessories. Arbitration Notice. Engage in any harassing, threatening, intimidating, predatory or stalking conduct; Use or attempt to use another user's account without authorization from that user and. If you purchased an item on Grailed, but the transaction for whatever reason went sour, heres how you can secure your money back. Is he in the right to request a refund here? https://www.grailed.com/listings/36988517-fucking-awesome-x-streetwear-fa-embroidery-beanie-black-new. License to User Content. Shipping. Please note that Grailed does not issue refunds for items that have been shipped. Am i obligated to refund them if they request a refund? On a side noteif the incessant waiting on the phone while trying to reach customer service is driving you mad, you can get DoNotPay to hold the line for you. Because Grailed uses. You assume certain risks in using a marketplace service such as Grailed.
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