Ever since the tvOS 15.6 update rolled out, the Apple TV remote is no longer able to control volume, as reported by some users (1,2,3,4,5,6,7,8). Open the Apple TV Remote app on your iDevice. Head here. Anyone still got support on their ATV and can give Apple a support call about this issue? Apple TV remote volume not working is a common problem that happens to many people and most of the time, it can be fixed easily with no need for any repair. This cloud-based devicemanagement software allows you to remotely configurethe devices your team uses on a daily basis (such as iPads, iPhones, Mac computers, and more), giving you the ability tosetup new equipment,addapps, manage security features, and much more. Jan 13, 2011 3,979 607 Estonia. Urquhart1244, call My Apple TV 4K+ remote is generally working except for its volume control feature which is non responsive. Some things to note: any proposed solutions on the community forums. Fix FaceTime Issues 10 Ways (iOS 16), iPhone 13 Camera Keeps Refocusing? Enter this code on the pairing screen. Can the main device send information about the TV to the remote? Also, have you tried connecting the ATV4K to an HDMI input on the Q950a rather than the TV? iPad iPad Pro (6th generation) Developer Apple Inc. Copyright 2023 Apple Inc. All rights reserved. Apple may provide or recommend responses as a possible solution based on the information The "home theater controls" did nothing for me. May 23, 2022 10:57 AM in response to bgmeek, This is a completely different issue. Remove any obstructions to the transmission between the Apple TV and the Siri Remote so that the remote can make direct contact with the IR sensor on the Apple TV. Adjust Apple TV audio. Additional audio controls let you change AirPlay speakers, choose Bluetooth headphones, change the language audio track, or reduce loud sounds. Since this I have not been able to use my volume controls . The only feature Im interested in is controlling my sound bars volume via software rather than learning the remote and using IR. I am just curious how exactly it is implemented that the remote controls volume on a TV of not specified brand. Volume control on 4K Apple TV not working My volume control on my Apple TV 4K remote was working. Re-pairing also resulted in another problem: The menu option for controlling the tv is now greyed out (so Ive had to dig up the tv remote :( ) omissions and conduct of any third parties in connection with or related to your use of the site. any proposed solutions on the community forums. After this it said I could control volume. Ensure HDMI-CEC is enabled in your TV or receivers menu, using the remote control included with your device. provided; every potential issue may involve several factors not detailed in the conversations I found this old thread, but none of the answers solve my problem. any proposed solutions on the community forums. Azanella, User profile for user: Sep 1, 2021 3:23 AM in response to rkaufmann87. I can confirm that tvOS 15.5 did not resolve this issue. I was convinced when I saw version 15.5.1 that Apple for sure patched this issue, but nope! You will have to select Learn New Device from the drop-down menu. I have tried learning a new remote in Apple TV settings but still no luck. I have an apple TV, not sure generation but it's the first one that came with Siri remote I believe. Make sure to do the full reset of the remote as described in here: If your Apple TV remote isn't working - Apple Support. But, with a few tools, you can secureand even simplify!your online life. I enjoyed surfing and watching my favorite movies and shows without any interruption until my Apple TV remote started running into technical issues. only. I bought the new Apple TV, and previously had the older Apple TV 4K. 1. This is found under Settings->Remotes and Devices. control volume via receiver via IR or control volume TV via IR. Learning new device . a few hours ago, the volume control buttons on my apple tv 4K remote suddenly stopped working, and i havent been able to control my televisions volume ever since. My Apple TV remote volume controls wont work on my tv anymore. Owing to the tvOS 15.6 update, the Apple TV remote volume control has now become absolutely unusable for some. Apple may provide or recommend responses as a possible solution based on the information Make sure to do the full reset of the remote as described in here: If your Apple TV remote isn't working - Apple Support. This setup allows the buttons on the Siri Remote to control the receiver volume via HDMIline of sight not necessaryand sleep/wake will turn everything off/on. You will have to select Learn New Device from the drop-down menu. Ive tried everything mentioned in this forum and I cannot get it to work. My Apple TV 4K+ Volume Feature Not Working. Apple may provide or recommend responses as a possible solution based on the information After a firmware update to the Apple TV Remote the volume buttons and mute button stopped working via IR, to fix this reset the remote by holding the home bu. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. It is only volume. Manufacturer Foxconn (on contract) Pegatron Type Tablet computer Release date April 3, 2010 ; 12 years ago (April 3, 2010) (1st generation) Units sold 500 million as of 2020 Operating system iOS (2007-present) iPadOS (2011-present) Connectivity WiFi and cellular Online services iTunes Store App Store iCloud Apple Books Podcasts Apple . call The other buttons seem to work fine but the volume and mute buttons no longer control the tv volume. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. What did work is this: on Apple TV, settings, remotes and devices, other devices, remote app and devices, select my iPhone, forget this device then re-pair it . I keep playing with all the settings and it seems to be either power control works or volume control works, both won't work . only. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Apple disclaims any and all liability for the acts, "Press and hold the TV/Control Center button and the Volume Down button at the same time. In the 'Audio Mode' option, change the setting from Auto to '16 bit'. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Easily Find iPad Generation & Model, How To Change Your Airdrop Name on iPhone, iPad & Mac, How to Find a Lost iPhone, Even If It's Dead or Offline (Feb 2023), Create a Contact Group on iPhonethe Easy Way! The volume control through the Apple TV Remote app, using the side buttons, is available only for when using an AV receiver that supports volume control over HDMI-CEC. Refunds. #appletv #appletv4k #appletvremote Everything works fine except for one small annoyance. 1-800-MY-APPLE, or, Sales and The Siri remote fully controlled both the apple tv device as well as the volume on the TV. There are 3D printable cases that hold Apple TV remotes and AirTags that you may want to check out if you are prone to losing them. Which is what you saw when you used your old remote that has no update and it worked great. Select Settings > Equipment Control > Manage Equipment to enable audio control via the Fire Stick remote for your TV and various speakers. Follow the next steps and try again. Learn how to control Apple TV with iOS or iPadOS Control Center. Increase Low Call Volume; Apple TV Remote has separate volume button control for the TV's volume. User profile for user: Preface: I've got my Apple TV connected to an HDMI hub/switch that supports 4k60fps and ARC. Did you ever find a solution for this? Cannot control volume on Apple TV using iPhone, User profile for user: Turning my HDMI CEC settings on and off . Also, make sure the batteries you are using on the remote arent too old or defective, in which case you would need to purchase new batteries. Same with - and mute. New Siri Remote not controlling TV Volume (IR). The digital world offers many possible pitfalls where a user could lose their access to critical data or give away information they didnt mean to. Heres the Real Fix! To fix Apple TV remote volume not working, try moving the remote closer to the Apple TV and check the remote batteries level and condition. How To Turn Off Flashlight on iPhone (Without Swiping Up! Volume control via CEC is only supported on receivers, and it will require that the device be connected directly to it. The weirdest part, is my old remote sitting in the room worked for volume but nothing else. Both EasyShare and EasyShare remote are active on the TV. This is incredibly frustrating and I have to trouble shoot and reset/relearn the remote every time. I can also successfully pair the TV's own remote to control the aTV. Very strange issue. Meech1889, User profile for user: The Apple TV Remote will be unpaired, and a message will appear on the screen. In addition, you should try a different type of content. If you have an Apple TV 4th generation, go to Settings>System>Reset; and for an Apple TV 3rd generation, go to Settings>General>Reset. Apple may provide or recommend responses as a possible solution based on the information May 14, 2022 1:23 AM in response to @Anthony. Got everything set up only to find that the TV was not responding to volume control from Siri remote (works fine using the tv remote-as is to be expected). To start the conversation again, simply I have even changed hdmi cords and ports . One might think that an iOS app cannot control a TV's volume because an iPhone . Or it is something those two companies have to figure out together. To do this: Open the Settings app. I have tried resetting my Apple TV , resetting my actual tv . Source. Apple TV remote can/cant control volume on TV? If both devices are connected to the same WiFi network, the Apple TV Remote app for iPhone and iPad may be able to operate your TV. Click on Remote to view the exact battery percentage level. Go the Home screen on Apple TV and select Settings > Video and Audio > Audio Output. May 22, 2022 11:05 PM in response to Azanella, May 22, 2022 11:05 PM in response to @Anthony. Remotes and Devices. omissions and conduct of any third parties in connection with or related to your use of the site. A forum where Apple customers help each other with their products. Yeah, but I mean that different TV (and other appliance) brands have different codes of IR signals, say a Sony remote control won't work with a Samsung TV. Ive tried setting it to Receiver via IR and going through the Learn New Device setup. That unfortunately, did not work. The Samsung TVs remote works just fine. Other options? I agree. Volume control to the TV speakers is not done over HDMI-CEC, but via IR from the remote to the TV directly. May 23, 2022 9:02 AM in response to mikereed36. Step 1: First, try the restart method listed above. Release the buttons. Give the custom volume control a name. I setup the new tv box and decided to setup manually to avoid any issues with settings. This site contains user submitted content, comments and opinions and is for informational purposes Since the Apple TV Remote utilizes an IR Sensor to regulate the volume, you should clean both the receiver and the remote. If not, reach out to Pioneer customer support or a device forum to see if there is a current software or firmware update to resolve the issue of miscommunication. Weve added a few reports below for reference: My Apple TV remote volume stops working every 1 2 months. May 21, 2022 8:10 PM in response to @Anthony. Including power cycling everything. This sort of partial function usually indicates the remote needs to be reset, then paired again with the ATV4K. I had found the thread via Google search and I suppose it was referencing this post on the second page that includes the following: Oh my god it's not just me! I reconnected my old 1st gen Siri remote and it works just fine. If you can't control your TV or receiver with your Apple TV Remote - Apple Support, Sep 2, 2021 4:14 AM in response to Urquhart1244. Release the buttons after two to three seconds of holding the position. Apple TV. Hard Restart Apple TV. The light on the Apple TV flashes when I press the volume and mute button on the Apple TV remote, but there is no volume change. My Apple TV 4K+ remote is generally working except for its volume control feature which is non responsive. Point it at the Apple TV, then press and hold the Volume Up button until the progress bar fills up on the screen. Tried with eARC, ARC, directly connected to the soundbar, connected via TV. Release the buttons. only. The physical Siri remote is designed to work control different TV's volume. This immediately fixed the issue. The remote still works fine in every other regard for playback, navigation, menu control etc just not the volume control. Apple may provide or recommend responses as a possible solution based on the information Make sure Control TVs and Receivers is selected under home theater control. Well thats too bad Since the volume control issue is consistent using both the Siri Remote and the iOS remote, this points back to soundbar or TV settings. Now it doesn't work - and when I try to setup (again) the Apple TV doesn't sense when I am pressing vol up/down and mute (But it did before ) Vote. After this it said I could control volume. A forum where Apple customers help each other with their products. However, in lieu of enhancing the general performance, Apple TV might have overlooked the proper management of the remote volume functionality. Unable to control TV volume with Apple TV remote. 0 comments. Same with - and mute. Hold the buttons down for about 5 seconds, or until the status light on your Apple TV turns off and on again. Additionally, ensure that the HDMI-CEC has been enabled and that the remote is programmed to volume. If it doesn't, go to Settings on your Apple TV and choose Remotes and Devices. Any ideas? Verify how the Apple TV remote controls volume, as specified in Settings. ARC and volume control are 2 separate things, Although if your TV supports one, it probably supports the other. I'm seeing it on a Sony TV also (xbr-x930e) and a Samsung HW-M550. Any ideas? I use the same workaround but is not the same. ask a new question. I can control my Sony TVs speaker volume with the physical Apple TV remote, but not with my iPhone Control Center virtual remote. ask a new question. 4,346. I enabled CEC control to allow the tv to turn on and off with the Apple TV remote, now the volume controls wont work. Apple support team hasn't really addressed the issue yet so those affected can try the above-mentioned workaround. To do this, hold the little TV button (right above the volume buttons) and the volume down (-) button for 5 seconds. I have gone to the Apple TV settings, chose Remotes and Devices, chose Volume Control, and selected Learn New Device. Aug 22, 2020 11:46 AM in response to vazandrew. At this point I assume Apple will need to update something in the Apple TV as that appears to me to be the only variable in my setup that could have changed recently (Apple TV is set to auto-install updates and both my TV and Soundbar havent had their software or firmware updated since at least last year). Issue fixed by resetting ATV remote by holding tv button and down vloume for 5 seconds! I bought the new Apple TV, and previously had the older Apple TV 4K. Looks like no ones replied in a while. Only if that other equipment uses non-standard IR commands for volume control, then would you need to use Learn New Device. My Apple TV is connected to a Yamaha receiver, which connects to a Panasonic TV. ask a new question. If that doesn't work, restart the Apple TV by pressing and holding the Menu and . Reset the ATV, Soundbar and TV already but no luck. I have HDMI CEC turned on in the TV settings. That's not really possible for a trash writer like me but I still try. At the same time, press and hold the TV button and the Volume Downbutton for about five seconds. The reason I'm using this hub is because my TV REFUSES to recognize my soundbar at all. If Volume + - and Mute doesn't work automatically, you need to manually program your Siri Remote. All postings and use of the content on this site are subject to the. Jun 1, 2022 1:29 AM in response to baeda_. only. If the Apple TV remote control is not functioning, check to see if the remote is charged. Apple disclaims any and all liability for the acts, I can't control the volume via my iPhone's volume buttons while it works well with the physical remote. NOTE: Performing a Factory Reset may also help resolve the issue. Apple TV 4K remote unable to control display volume. Restart your Siri Remote or Apple TV Remote. If your remote is paired, you should see it listed under "Paired Devices.". Then wait 5 to 10 seconds for a Connection Lost notification to appear on your TV . Thank you for allowing us to support you. If your Apple TV remote isn't working, one possible solution is to use your laptop as a remote control. given that this post is from 12-23-2019, I don't think that tvOS 15.4 is to blame. Here's how to fix Apple TV Remote volume control: At the same time, press and hold the TV button and the Volume Down button for about five seconds. Anyway, I fear the odds are high that we are talking of more than one problem in more than one company's product(s). some TVs with bluetooth remotes). provided; every potential issue may involve several factors not detailed in the conversations This is a user forum, if you want more specifics then you can contact Apple. You will receive a "Connection Lost" notificationin the corner of the TV screen, and then the remote will restart. Any suggestions?? Jun 1, 2022 8:34 AM in response to mikereed36. I tried pressing the volume and mute buttons and nothing worked. I've gone in to the settings and under Remotes and Devices I've tried to change the selected "Volume Control" device as my soundbar, but there's only the options of "Auto", "TV via IR", "Off" and "Learn New Device" ive been using this apple tv ever since i bought it back in may of last year, and only just now has this cropped up. Check to see if your TV or receiver supports HDMI-CEC. Release the buttons. charee144, call I am still able to control volume using the stereo remote, but I'd rather not have to juggle two . Please start with If your Apple TV remote isnt working and also ensure your mute button is not pressed. I tried moving the old remote to the other side of the house to avoid some weird data/connections being sent to that one, but it's still having the same issue, no volume on new Siri remote even though it said it connected fine. The Apple TV remote volume control was working. I tried moving the old remote to the other side of the house to avoid some weird data/connections being sent to that one, but it's still having the same issue, no volume on new Siri remote even though it said it connected fine. Press and hold Menu or Back, as well as Volume Up, for five seconds. Is there a way we can report this issue to Apple? Heres how you can check your Apple TV remote battery level: Another thing you need to make sure of is whether your Apple TV remote and receiver are free of dirt and dust particles, especially if you have had these devices for quite some time. The weirdest part, is my old remote sitting in the room worked for volume but nothing else. Source. I tried all the 16 codes available under the find my model portion on the Directv menu for programming an audio device & none of them work. has anybody else experienced this? shiny334, User profile for user: Hold the buttons down for about 5 seconds, or until the status light on your Apple TV turns off and on again. Now, release the button. Owing to the tvOS 15.6 update, the Apple TV remote volume control has now become absolutely unusable for some. If Your Apple TV remote Volume Control is Still not Functioning Correctly, use the following steps to solve the audio issue. Apart from it, I skate, meditate and medicate. You must first unpair the Apple remote with the Apple TV to repair it, which is a simple process and will take a few seconds to complete. provided; every potential issue may involve several factors not detailed in the conversations Im running the latest TVos. It's up to Samsung and Apple to workout where the bugs are, but you know this forum would contain WAY more complaints over the last few months if they had recently introduced such a fundemental bug where turning down volume via CEC is broken. I have the HDMI 2.1 in the #1 slot and made sure LG HDMI-CEC is on. Then navigate to the Volume Control section. Apple support team hasnt addressed the remote volume control glitch yet. this feature was working before the automatic update and I have no idea what to do next . Am I missing something? #1. I will mention that when I press theses buttons the Apple TV flashs the light in response and the volume controls work when connected to another Audio source like my AirPods but when the audio output is my tv the volume controls do not work . tvOS 15, Apr 3, 2022 11:05 PM in response to @Anthony, It sounds like youre taking the right steps for HDMI CEC control. For quick reference: Point your remote at your Apple TV. Still it has been working for months until there was a tvOS update. 1. Rudegar. This site contains user submitted content, comments and opinions and is for informational purposes Apple TV HD Siri remote volume and mute controls stopped working. 1-800-MY-APPLE, or, manually program your Siri Remote or Apple TV Remote for volume control, Sales and Ive got the same issue. It probably never did for wired speakers. All I can suggest is that you take a closer look at, and verify, all of the sometimes-elusive HDMI CEC-related settings on both the TV (LG calls it SimpLink) and the soundbar (Samsung calls it Anynet+ :-). So there you have it: all you need to know about repairing your own Apple TV remote. Hi there! . Aug 22, 2020 11:17 AM in response to greatvovan. For quick reference: Apr 6, 2022 4:23 PM in response to bgmeek. Los Angeles, CA. I have HDMI Control turned on on all three devices, and Apple TV's volume control is set to Auto. With Jamf Now, one person can do in a day what a small team of people could do in a week. provided; every potential issue may involve several factors not detailed in the conversations We need to point IR to Soundbar to work. Have you ever asked, "why did my Apple TV Remote stop controlling volume?" User profile for user: I really dont like Samsung and I tend to blame them first, but as I kept my soundbar from going online and updating the issue has to be on the Apple side. Good explanation of the problem. Similar questions . Volume control on 4K Apple TV not working. 127,075 points. Ive followed the bluetooth re-pairing instructions as suggested in Apple help pages (Menu and Volume Up buttons for five seconds etc). Restart your Apple TV Remote. I can not control volume of my apple tv with my iOS device that is my iPhone XS. The Samsung TV and a Samsung sound bar, and the Apple TV remote apparently "learned" the sound bar device, but the volume controls on the Apple TV remote will not work. 748. omissions and conduct of any third parties in connection with or related to your use of the site. I went to settings and added a new device for tv volume. My volume control on my Apple TV 4K remote was working. Unlike an ordinary TV remote, Apple TV remotes are smart devices, which rely less on actual buttons and are more dependent on voice commands. vazandrew, call It is fully operable with exception of volume control. I just wanted to follow up on this forum with an update. On your Siri Remote or Apple TV Remote, press or to turn the volume up or down. Aug 20, 2021 7:53 AM in response to Gregor-1138. Looks like no ones replied in a while. All postings and use of the content on this site are subject to the. In other cases, the volume button doesn't work at all. Step 1: On your Remote, press and hold the TV button and Volume Down button for 5 seconds. Press Select and Play until your streaming stick reboots. It sounds to me that this is an issue with Apple TV and Samsung Soundbars. The Volume Controls don't work for the soundbar if I use the Apple TV remote. Refunds. The remote does successfully control power of the TV, and it works for everything else. I went to settings and added a new device for tv volume. The CEC soundbar control mostly works - volume up always works, but volume down seems to get "stuck" at a random level.you can volume up from there but volume down always gets stuck at that same level until mute or restart. Each email reveals new things you can do with your phone (and other devices) with easy-to-follow screenshots. Auto via HDMI will need support for that feature from the other device too. How to Fix Apple TV Remote Volume Not Working? I can increase or decrease volume from my apple remote but not from my iOS device. Youll need a line of sight with your TV and the Apple TV remote to regulate volume, unlike the Apple TV, which uses Bluetooth and WiFi. Nov 11, 2020. 1-800-MY-APPLE, or, Sales and any proposed solutions on the community forums. Release the buttons and wait ten seconds. Make sure that the remote is about three inches from the Apple TV. Then wait 5 to 10 seconds for a Connection Lost . Mannygator, User profile for user: All postings and use of the content on this site are subject to the. Its not an intermittent issue, it just stopped working after a Apple TV software update. All else fails, give Apple Support a call and heres their recommended reading: If you can't control your TV or receiver with your Apple TV Remote - Apple Support. once the remote wakes up the Apple TV it will then allow the connected TV to also turn on and switch to the appropriate input). Ive tried everything instructed on Apple support pages, and whats also mentioned in this older thread - but no luck in any way After the process is complete, your Apple TV not playing sound will be fixed. It doesn't work or follow the 'volume up or down' command. All postings and use of the content on this site are subject to the. I am able to increase the volume on my sound bar using the ATV4K remote, and with my iPhone via the remote app, but I am unable to decrease the volume. however current setting is set to auto (receiver via HDMI) this option only appears as auto and not listed as an option in the drop down. And in my remote on my iPhone I was able to use my bottoms on my phone to control the volume Aswell. omissions and conduct of any third parties in connection with or related to your use of the site. The on/off features of the Apple TV remote to control the TV do work. Aug 18, 2020 11:20 PM in response to greatvovan, Aug 19, 2020 12:04 AM in response to Urquhart1244. To save both parties some valuable time, I suggest letting them know of the various techniques you have already tried yourself. This included the mute button. the strange part is I can still turn my tv off using my apple remote meaning the CEC feature is still working , just not for volume control . Navigate to Settings > Support > Self Diagnosis, and then select Start Sound Test. Refunds. I enabled CEC control to allow the tv to turn on and off with the Apple TV remote, now the volume controls won't work. But in the aTV settings, the only option for volume control is IR - which doesn't seem to be working. Source, Connected the soundbar to TCL 8 series tv and now Apple TV will not control volume. So I can see it's possible, but just not outside this one screen. My Apple TV remote works the volume but does not work the box, My Apple TV remote is not working the Apple box, My Apple TV 4K remote volume works some times and some times not. It should be set to Auto via IR (TV ). omissions and conduct of any third parties in connection with or related to your use of the site. So from how I understand it to work, it would be working with this setup . Nevertheless, well keep an eye on the developments about the Apple TV remote volume control issue and update the article accordingly. Tap Add Apple TV. any proposed solutions on the community forums. Release the buttons and wait ten seconds. When it prompted that I press and hold the + for volume I did so and it read it correctly. When there are no results, you can also . The Apple TV will let you know that the remote is successfully paired with it. tvOS 13. After that, you may charge the Apple TV remote with a lightning wire. Any tips or experiences? Im pretty sure the new Siri remote firmware (0x0061) broke IR functionality for me.
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