If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Like a sauna. Bring back Les Mills Body Combat please! How many stars would you give TruGym? Good luck TruGym you are going to need it! Poor customer service and conflicting information provided by staff! I was asked if Id like to suspend or cancel my membership. How many stars would you give TruGym? This hasn't happened and all attempts to contact them regarding this is being ignored. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. We use dedicated people and clever technology to safeguard our platform. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. I used to be with DW you in Huddersfield then true gym took it over. I am still waiting for a refund and the information about the instructors.. Huddersfield gym- horrible service, old gym equipment. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Bit apprehensive being a female in my 50s. Very clean and covid compliant. Cancelled after one year membership. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. The response by the manager was delayed and unprofessional. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). | Read 61-80 Reviews out of 267 I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. Trugym is just at the level that suits me. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They are still charging me 6 months later and now have sent me a bill for over 50!!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? Our 2022 Transparency . Join the 266 people who've already contributed. !Poor service. Our gyms come with either a sauna or steam room (some have both!) I'd be in two minds about renewing my membership next year. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Suggested companies are based on peoples browsing tendencies. You buy cheap equipment and take months to repair broken ones. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. How many stars would you give TruGym? I was paying double on a different gym and was always having problems but this is miles better. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. I think there are more people than the capacity of gym. Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Submit an enquiry or refer a friend to truGym today! There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Here are 8 tips for writing great reviews. Join the 261 people who've already contributed. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. I went a few times a week and they were welcoming and a great bunch of people. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. Companies can ask for reviews via automatic invitations. I think the gym is great but some of the free weight equipment is getting a little tatty and old. This gym offers friendly staff with excellent personal trainers. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. as a regular memeber of this gym i feel it as it is my responsibility. Thanks. No on-duty lifeguard (is this actually legal!!!). Stockton On Tees - AVOID!! not enough space for stretching n exercise. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. So far, an excellent option for a gym considering the membership prices are cheap. The money left my account and from that date I have never heard anything from them. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Save your money, go elsewhere. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. It goes against our guidelines to offer incentives for reviews. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. Any attempt to contact head office is ignored. Your experience matters. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Understandably very angry!! I signed up back in August, waiting absolutely ages for it to open. When it comes to growing a business, reputation is everything. How many stars would you give TruGym? I DO NOT RECOMMEND. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Your cars are not safe! On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Generally excellent facilties and equipment though can be a bit busy at times. Other that that-a good gym. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. No on-duty lifeguard (is this actually legal!!!). BUILD A PERFECT RESUME. They want you to sign up to a 12 month contract with the promise you can freeze free of charge. Any attempt to contact head office is ignored. I paid for a year membership and at that point had several months left. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. 2023 Trustpilot A/S. This resulted in TruGym blocking me me on twitter. Do you agree with TruGym's TrustScore? We use dedicated people and clever technology to safeguard our platform. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. I go to the gym because its an only female gym, however its extremly dirty. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. why would you not notify any body ? Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. Good luck getting them to answer the phone. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Your experience matters. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. The floor is never cleaned properly and the water dispenser has mild on it. Your experience matters. Great equipment and when broken is fixed quickly. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Been coming here for many years and have always found the staff very pleasant and welcoming. This hasn't happened and all attempts to contact them regarding this is being ignored. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. Your experience matters. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Good luck TruGym you are going to need it! Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. We use dedicated people and clever technology to safeguard our platform. I bought a membership 4 years ago. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. 14 Customer Service Resume Examples for 2023. Fuming to be honest. Anyone can write a Trustpilot review. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Completely unresponsive to emails. A positive and social environment to train and meet people. Head office failed to respond to emails! Find another gym do not get involved with them. 2023 Trustpilot, Inc. All rights reserved. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. Join the 270 people who've already contributed. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. The Stockton site seems to be run on a shoestring. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. They now refuse to refund monies taken. Join the 271 people who've already contributed. Published on: January 2, 2023. Otherwise I would give it a five star rating. 0 star! Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. With an attitude like this it will surely be closing down soon. This week i have attended a tone class and a body pump, both were identicle. I've asked for head office details and the staff tell me they don't know it. Needs improving but here is hoping it gets there! Staff were non empathetic and unhelpful following the incident. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. My branch shut down down and I never received a membership refund. This gym is great! Most of the equipment is very old and remains unfixed for long periods of time. Good equipment. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. the gym is very clean, the staff are very friendly and always up for a laugh! How many stars would you give TruGym? These companies sure know how to work the direct debit magic to help themselves and rip of people. It goes against our guidelines to offer incentives for reviews. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. | Read 81-100 Reviews out of 264 Not a problem there are always teething problems. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. Joke of a place. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). I am very disappointed that you have emailed me as a new member. I paid for a year membership and at that point had several months left. Its hard to believe this is actually a trading company (for now!). Literally just paid for a day pass as the website said they were still open at stevenage. | Read 101-120 Reviews out of 262 DO NOT SIGN UP THERE TERRIBLE! It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Join the 268 people who've already contributed. Find out how we combat fake reviews. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. Don't join this gym. 2023 Trustpilot, Inc. All rights reserved. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! After a few weeks of this i started to get upset. Still waiting on a response to my request for a refund. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. | Read 81-100 Reviews out of 267 They definitely must have known about the closure. Staff are really friendly but could be more helpful to newcomers. This was a friendly gym in Boston Lincolnshire. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . Nobody will reply to emails or tweets. | Read 101-120 Reviews out of 258 Not helpful at all. Informed them that I was moving house and therefore cancelling my membership. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. TruGym is filled with good equipment and friendly staff. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. because of this I was able to cancel my contract. | Read 261-266 Reviews out of 266 2023 Trustpilot, Inc. All rights reserved. Awful showers. I then get an email in May saying I would be charged 14 per month. But no way to resolve it. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. The toilets are extremely dirty as well as the showers. If you are looking for fluffy towels and a 5 star experience this is not your place. I paid for a year membership and at that point had several months left. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. Be friendly. Staff were non empathetic and unhelpful following the incident. it's never the same amount and do not expect any sort of customer service! The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. this is extremely unprofessional. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. It goes against our guidelines to offer incentives for reviews. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Gym was great but suddenly closed down with little more than a note on the door. This review is on the company and not the local gym. DEFINITELY AVOID TruGym and Harlands. Trugym luton are refusing to refund me 200 of my hard earned cash! They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. I tried to speak to the gym they said there was nothing they could do. Join the 270 people who've already contributed. Went there this afternoon and there was signing stating the gym was forced to close. The gym did not respond to my complaint. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Awful!! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. It said I should hear back within 48 hours. Gym is always clean and range of machines is good. Here are 8 tips for writing great reviews. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days.
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