It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Why are there multiple listings for the same event at different prices? Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. They will do anything to hide from you. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. A copy of the letter requiring Jury Service. Fire A report from the fire service and/or police. Proof that the passport has been reported to and cancelled by your Government Agency. A police report confirming details of the theft. They need a better system and more staff it seems. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. I was certainly given the runaround by others who I had dealt with. Voluntary relocation or where you are changing employer for a new role. Hopeless website. They rapidly charged my credit card, then didn't provide the tickets. If there is a financial failure of any Transport provider. Not that they are necessarily wrong, but people often don't comment when things go routinely right. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. It's criminal and needs serious investigation. Finally got an answer from them when I contacted fair trading to help. All Theatres and productions and sporting events should seek alternative partners. (This can normally be obtained from the transport companys website). Their customer service to follow up and right the problems is poor. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Forcing people to own smart phones is not giving people choice and freedom. Simply do not try to contact them in any way shape or form.Worst customer service. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Please also read the General Conditions of Refund. :(, tails, they sent an email saying they has processed the refund. I replied and asked for a direct line or email address to speak to management/no reply since. New comments cannot be posted and votes cannot be cast. If could give a minus 10 score I would. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Any vehicle You plan to use during the Booking. , please contact the Customer Service team directly for further advice about your Refund. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. The only reason people buy tickets from Ticketek is they have no other choice. Lost a baby recently? You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Any translation of this document from English is for assistance and information only. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Where You are the business owner or registered Director, or a member of Your family is. Requesting a Refund. Released a technology that is fully flawed just like the rest of the governing bodies around the world. Press question mark to learn the rest of the keyboard shortcuts. Attendance at business meetings and business travel. Why does Ticketek Marketplace charge fees? Where you cannot provide evidence that the person affected is within the. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Youmade an unsuccessful request for annual leave for the date of theBooking. Anyone has experience getting refunds from them or have advice on what I should do here? When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. I can not believe in this day and age HOW BAD this company is. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. I paid the additional cost in checkout for refundable tickets. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. Attend participate in, take part in, use, or be present at. Adverse weather with no Government Agency warnings not to travel. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Why is this company even allowed to operate?????? Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). We may consider other Emergency Circumstances at our discretion. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Worst website and app I have ever used!!! After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". Why is your site permanently unavailable. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . 2023 ProductReview.com.au Pty. We/Us/Our We are the Booking agent with whom You made the Booking. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Attendance at business meetings and business travel. What happens to my money when I buy a ticket? A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Basically, because they're the only game in town, and they can do whatever they fucking like. Verification can help ensure real people write reviews about real companies. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Where You are the business owner or registered Director, or a member of Your family is. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Just upload its fucking DEATH CERTIFICATE. Cannot add tickets to wallet. to then often have to go to their desk at the venue to follow up the issues. The customer service was super helpful and I got the ticket value back and it sold super quickly. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Please comply with any stated ticket limit for this event. Youmade an unsuccessful request for annual leave for the date of theBooking. We also ensure all reviews are published without moderation. Ticketek takes the issue of scalping seriously. How did this happen? Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Find out how we combat fake reviews. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Abusive partner? You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. It's the result of a monopoly. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. is cancelled, postponed or cannot be fulfilled by the. (This can normally be obtained from the transport companys website). Suncorp Stadium Breakdown A copy of the call out note froma nationalbreakdown recovery service. 2023 Trustpilot, Inc. All rights reserved. I find the app difficult to navigate. But the thing is, they didn't. (Receipt required for Doctors note refund up to 50 or equivalent). means an unforeseen circumstance completely outside. How insensitive is that. Adverse weather with no Government Agency warnings not to travel. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Where a Ticket is offered for sale, sold or means the unforeseen change of the date of an examination that. Send them an inquiry many times and they are not answering! I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Where the examination is being provided by a commercial business (not by an educational board). So thanks very much! Safe, Fast and Verified Then I looked on Trustpilot at their reviews and really started to worry! No way to recover tickets. They stole my money too. It's about $1500 and I have no idea what to do next. For many, international travel is back on the cards. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo If they mean no-shows, then so be it. A police report or crime number to confirm the theft(Self-declaration not accepted). I got tickets to a concert from ticketek that got cancelled of covid. A copy of the travel warning from the Government Agency. In event of a Refund Application the English language version shall be the basis of settlement. Frontier Touring, Special Guests: Maisie Peters and Budjerah. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Make a report to ACCC. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Where You have not been physically examined by a Doctor prior to the date of the Booking. Abhorrently bad process for handling refunds and rescheduling due to illness. Are Refundable tickets offered on Gift Voucher sales? 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Here are 8 tips for writing great reviews. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. To apply for a Refund simply click on the link in your booking confirmation email, or click here. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Buy guaranteed tickets for sold out events at a fair price. I will never purchase anything with you again. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU This is such scummy conduct. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Safe, Fast and Verified What to do?? What will a Marketplace ticket look like? We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Further details in the disclaimer. If enough people do it they'll be investigated. On-top of that you cant call anyone to purchase ticketsTerrible. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Tixel is a safe ticket marketplace to trade tickets from Ticketek. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). You may also wish to resell your tickets if you cannot use them. Confirmation that the document cannot be replaced in time for the Booking. What gives? ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? Therefore, it's impossible to speak to an actual person. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Website doesn't work. Ive forgotten my password/My password has expired. I sent a message via the website and got the pdfs a day or so later. Maisie Peters: 7:00 7:45pm I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? We missed the show! What a disgrace!! Are Refundable tickets available through Ticketek Marketplace? Just fake a doctors note, cant imagine they review them too carefully. is cancelled or postponed by the provider. confirmation or our website for contact details. Absolutely appealing customer service!!!!! Any evidence requested by our Customer Experience Team to verify the emergency circumstances. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too .
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