Case organizers think about the language. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Thanks so much for responding. Make sure that the correct date range is selected. Trying new things- my baby brother practiced crawling through a tunnel. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. We recommend using a new Developer Edition (DE) to check this challenge. Gosh how frustrating! But I didn't complete it. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! I didn't change anything and retried the "Check Challenge" just now and it worked. Ensure you set up the routing for Advanced Cases properly. Enter the billing service credentials in the custom setting. Ensure Agents have access to Knowledge when viewing a Case." Thanks for the help! If not, I'm happy to take a look at the details of your macro if you would post them as a comment. Service Cloud Specialist Superbadge. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Good to hear!!! I did add the things mentioned automated action in macro. I was able to work out a solution, I will outline it below. Still stuck? Making dinner for Mom! Go to a case- check the Status options. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Please help. It still gives me the same error that it isn't found. Hello, Thanks for your feedback. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. * Able to be used on a profile level? Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. I'm not sure I would have figured that out if I didn't stumble across this forum. Excellent statistics for your blog, thanks for taking the time to proportion with us. Change the labels for Case and Product To Maintenance Request and Equipment respectively. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? Even after setting up support proc and presence status. You have to make the article "Linking SP-100 to SP-200" visible to everyone. 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. Sounds like you need, The instructions mention that agents should be able to decline requests. Help with Superbadge Service Cloud Specialist step 4. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Note the filter. Thank you very much for such an interesting post. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I'm STILL hacking away at this error message. We recommend using a new Developer Edition (DE) to check this challenge. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). Sign in Alas, fingers crossed for the next challenges. Will you be able to guide me? I got it figured out. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Any ideas that can help me? With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. This error stumped me for a while as well. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. I was creating 'wrong queue' queue . Could you share a bit more details on what you have done for this step? I dont see any check box under layout properties of Knowledge. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. Challenge 5 error : We can't find a field called 'Question Long Text Area'. Click on the category and note the "group unique name" - verify that it is Billing_Topics. Have you set up the routing address? Activate your knowledge groups and sub-groups. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. It is hard to give many hints about this step without giving away too . No idea what is missing. any ideas? Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Error: "We can't find the Entitlement Name in the System Administrator Profile. If you haven't taken the Onmi Channel module yet, now is a good time! MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. to your account. Ask Question Asked 2 years, 8 months ago. Thanks! (Not the "standard platform user", just "standard user"). Ensure you group report results correctly. " Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. Could you suggest how to troubleshoot it ? I have the same problem and my Entitlement Process is already active :(. Hyatt Place New Taipei City Xinzhuang. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. I'll keep checking if I missed anything. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". Tried it all, from custom : support profile to standard user, even admin. I like your blog.Devops Online Training in HyderabadLearn Devops Online. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. What item is on your lightning Case page layout to show Entitlements? I am getting this below error. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. hours of inactivity vs hours of being created. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Select edit page4. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. Use another way to specify capacity for the routing configurations. Did you check the little box to activate the entitlement process? Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? "my report is looking all correct. I can't figure out what this error means. Do you have "Billing Topics" as a top data category with the 2 sub categories? There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. The demand for UI/UX design implementation is continuing to grow. I have created also both categories. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? "I named the process :"Cloud Technical Team" !Not sure what is going on .. "Im not able to add instructions in the macro. I am stuck at Step 3 - Create service level and actions. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. We can't find a field called 'Question Long Text Area'. Any advice?Thanks in advance! Ensure Agents have access to Knowledge when viewing a Case". Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. I don't know what else to try. One of my favorite new things this week was taking a shower with my whole block collection. What should I do? I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. You should be prepared for a heavily scenario . Does this help? Once this was done, I passed the 3rd challenge section. I had to do a quick refreher on this topic mid-superbadge. thing I could be missing?Thanks in advance! I'd try this- Delete the current process. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Think of this like a Sales Process. where you have opportunity stages associated with the process. Make sure that the correct date range is selected. Let's do this. Could you shoot over a few screenshots of what you have? []Safari Still stuck? Does this match the requirements? Search for an answer or ask a question of the zone or Customer Support. I had problem with the chart, now everything is correct. No. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. But I have successfully created this service console in my playground. Ask Question Asked 2 years, 8 months ago. Its upsurd. That is why I referred to the question that was asked to you before on May 31st. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Thanks for getting back to me. Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. I have tried a thousand times with all variationsand the same error keeps coming up. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. I am right now @ step 6. hope to finish the superbadge now soon.!!! If you can not, I'd look around at permissions. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. I am getting mad over this error now. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. I even tried to create a new playground and start over (that only made things wose). :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. this blog is beneficial and great information to share with us. Service Cloud Specialist Superbadge Challenge 6. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Usually this is due to some pre-existing configuration or code in the challenge Org. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. Use the search o. Hello! @Joy.. Can you please share the solution ?r. I have both Email to Case and On Demand Service enabled on the Email to Case page. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. Nice and informative blog! Have a question about this project? Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. 3 new items on utility bar. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Did it help? These have different SLA milestones an agent has to hit its the same in this section. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. But not sure what is causing the macro to not find the email template. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. Leave a comment for the Trailhead Baby! Did you perform any particular action to get the email available on the console ? Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! I have enabled the knowledge user check box in the user profile. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Ensure you group report results correctly. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. Service Cloud Specialist Superbadge Challenge 2 Question. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. I removed those and then the trailheadapproval was there. This thing is just hosed and I'm only on #2. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. I made two dollars today! The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! (Hint- The name of the component is not "entitlements"). Usually this is due to some pre-existing configuration or code in the challenge Org. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? That proved to be incorrect. You may want to jot down notes as you read the requirements. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. When you start a create a new report, simply click to start with a clean screen. I have the same problem, I have the same problem, could you solve it? Grab a pen and paper. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. 43 are for Admins. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. Knowledge Basics for Lightning Experience. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. :) I'd reconsider that time trigger. Billing Topics (Billing_Topics) with Payments and Reimbursements. He laughs when I poke his nose and tries to take toys out of my hand. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. If you want to check the support process' api name, you can extract via data loader. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I'm chasing my own tail. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. Open a Case in the service console.2. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Yes you do. You cannot customize its label or logo". ", There are two options for email to case. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. Below are tips and gotchas for each report / dashboard. Still not sure what Im talking about? "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. Any hlp? How would you enable people to select cases from an organised list? Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Add to Trailmix. I have finally managed to get through this stage. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Tags Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? (might not matter)The biggie- violation action- Does need to be dynamically assigned. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. I have created and recreated the Cloud Technical Team support process more times than I can count. You do not need an overflow assignee, but you will need two queues. . Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. Copyright 2000-2022 Salesforce, Inc. All rights reserved. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. downtown alpharetta restaurants open,
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