Eligible purchases exclude interest free promotional purchases, balance transfers, cash transfers, business expenses, cash advances, fees and charges, BPAY, any disputed transactions and government fees and charges. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. Airpoints is Air New Zealand's loyalty programme where travellers can earn Airpoints dollars and then exchange the points for rewards, including flights and rental cars. What to do if you travel under a different name. If you need other help with your booking, please visit our general help page. font-size: 0.875rem; What happens if I do not have access to a registered mobile or email address? No, AirpointsDollars can only be earned, not purchased. Online booking help. or combination of words that is easy for you to remember, but difficult for someone else to guess. How can I find out when flights from my city are on sale? As some parts of your account are more vulnerable than the others, additional security checks may be required to keep your account safe. The app also lets you use your retail and travel, Watching your AirpointsDollars and Status Points add up is easy with your online account. Can I transfer AirpointsDollars between frequent flyer programmes? If you booked the same flight in business . Avisworld.com is a Car Rentals website . You'll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits. You should also make sure if your contact information changes in the future that you update this on your account as soon as possible. No, AirpointsDollars may not be exchanged for cash. color: #000; For further information, or to apply now, visit Westpac or call 0800 888 111. Simply click on the "sign in" button on. Then you can spend your Airpoints Dollars on flights and OneUp upgrades. Convert your Star Alliance Points to AirpointsDollars with AirNewZealand, subject to your membership in the AirNewZealand Airpoints Programme. Your details will all be filled in for you. I've forgotten the password and/or username I made up when I registered online. Visit airnewzealand.co.nz/koru for details. You'll earn Status Points every time you fly with us* or on selected services from Star Alliance and other partner airlines as well as with some of our financial products. However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. There are lots of ways to earn AirpointsDollars and Status Points, and some come through later than others. Track your Airpoints Dollars and Status Points balances, view your benefits and latest activity, or access your digital Airpoints card straight from your phone, plus find . You can also sign in to the Air NZ app, which will display your upcoming Air New Zealand flights. You may not be able to receive Star Alliance Gold status with a participating Frequent Flyer Program if you already hold, by any means, an equivalent or higher status with that Program (more information available on theStar Alliance Rewards Terms and Conditions). You can click on the button to see a calendar with the exact days when the next best prices is available. You can find out your username by heading to the sign-in page and clicking 'Forgot your username' torequest a username reminder. Here are some suggestions to fix the problem. Watching your Airpoints Dollars and Status Points add up is easy with your online account. These points can later be redeemed on your flights, rental cars, hotels and more. If you have forgotten your password, resetting it online is easy - click here to start our online password help service. 1 AirpointsDollars will be earned at the rates specified and published by Westpac from time to time on our website at westpac.co.nz/airpoints. Discover the possibilities for yourself and be rewarded for the things you do every day. The Australian carrier, which has a smaller New Zealand membership base with Velocity, has "an inheritance process in place to support member's family and friends" and the member's points can be. Supplementary cardholder also means joint or additional cardholder. 300 bonus Air New Zealand Airpoints Dollars will be awarded to the eligible Card Member's Account 8-10 weeks after the spend criteria has been met. See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. Our team are happy to help with your Airpoints questions, so please get in touch. TWG Head of Customer Loyalty & Engagement. * At the start of each month, the earn rate tiers for your Westpac Airpoints credit cards, will reset. height: 42px; The team are available 0900 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as possible. Koru Guest Cards are available for set fees for 3, 6, 9 or 12 months. Purchase travel-related services such as travel insurance, parking, airport taxis and shuttles, hotels, and rental cars. Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. Are grabaseat deals only available online? (AirNewZealand reference numbers end in "H".). Transaction limits and other reasonable redemption conditions of Star Alliance Rewards apply. , category rank is 116, monthly visitors is 223K Our lowest smart saver fares may not be available every day. sign up to receive grabaseat email alerts. I live outside NZ and the Grabaseat registration form won't let me put in a non-NZ phone number. } Do update your password regularly. It should be considered the best indication of price. Check your flights, request upgrades and more. Airpoints is AirNewZealand's loyalty programme. .content .usp-content .price-currency { Please log in to your Airpoints account, and click the "Claim missing Airpoints" tab. However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. We'll email a link to the email address saved in your Airpoints profile - you can follow the instructions to reset your password and get logged back in. These fares are only available online for one day only or until sold out. 2. Site is running on IP address 185.149.6.94, host name 185.149.6.94 (Bracknell United Kingdom) ping response time 2ms Excellent ping. What should I do? New Zealand domestic check-in. More about spending. However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. If you go to ourAirpoints Mallyou'll find your earn rate on all our international and local brands. Just select the name(s) of the traveller(s) you would like to gift an Airpoints reward to. Can I use AirpointsDollars to buy prepaid extra bags? You'll see how many AirpointsDollars you can earn when you spend with them. Visit airnewzealand.co.nz/koru for details. As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. You can now sign up to receive grabaseat email alerts. } It also generates unique and strong passwords for your use. For more information and terms and conditions please visit the AirNewZealand Shairpoints page. Watching your AirpointsDollars and Status Points add up is easy with your online account. Additional phone numbers. If you've recently received an email from Air New Zealand informing you of a credit of over $300, unfortunately it's not true. * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. Accountability for the subscriber base across the owned Customer Loyalty programmes, and execution of strategic Loyalty partnerships. It may take a little longer than usual to get back to you. AirNewZealand will never ask you for your password on the phone or in an email. As you move up the tiers, you'll enjoy great extra travel benefits and privileges. width: 100%; .content.header-bottom { Check the vaccination and testing requirements for international travel before you book and fly. The app also lets you use your retail and travel, Watching your AirpointsDollars and Status Points add up is easy with your online account. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. Loyalty programme product innovation and optimisation. Remember, always use unique passwords or passphrases for online sites and services to keep them safe and to minimise any risk to you if one account is breached. The Airpoints credit cards are issued by Kiwibank Limited . With so many ways to earn you'll be able to get your first reward in no time. See the latest travel alerts and helpful FAQs. To start, please enter your username. If the name on your Airpoints or Koru account does not match the name on your current passport, you can update your profile by phoning our contact centre on 1800 132 476. Discover the possibilities for yourself and be rewarded for the things you do every day. Some flights with our other airline partners may also earn AirpointsDollars. Here's what to do: Please note, you can't change your actual account name or date of birth in the personal details section of the profile menu. Convert your Star Alliance Points to award miles or points in your chosen Frequent Flyer Program of the participating Star Alliance member airlines. Pro-tip: sign in to the website first, for the best Oscar experience. Then login and set up your Watchlist to be notified when deals go live. How do I update my details? Airpoints is AirNewZealand's loyalty programme. If you are not able to access your account, please get in touch with our Contact Centre. What are the terms and conditions for the grabaseat greenlight deals? Because we know you are looking for great cheap deals, we show you only the dates which have low fares available. What time do greenlight deals go on sale? If you see a suspicious email or social media post that appears to be from AirNewZealand, do not click on any links. Seats are strictly limited - see the online 'counter' for the number of seats left. We'll then ask you a challenge question to verify your identity. Then you can spend your AirpointsDollars on flights and OneUp upgrades. As an Airpoints member you'll earn AirpointsDollars on all eligible AirNewZealand flights, as well as many partner airline and Star Alliance flights. For credit card fees, interest rates & other benefits visit Westpac's Airpoints web page. The exact time varies and can be pretty random. One of the first things cybercriminals do is change your account details after taking control so resetting your password and verifying your information instantly limits potential damage. Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. Airpoints Dollars can be used to pay taxes and fees on flights within New Zealand Discounted companion tickets can be purchased with Airpoints Dollars in concert with revenue tickets Sharepoints accounts are available, combining point balances of up to four members Any seat on any flight can be booked with Airpoints Dollars One-way awards available I have recently changed my name, how does this affect my Airpoints membership? } Update your contact information. } You can use a credit card or debit card for this. And there's plenty of more ways he can help. Cuisine and wine. This varies and can be quite random. You'll see your Airpoints number and profile name displayed on the top right of your browser window too. Elite members can gift Airpoints Rewards to four nominated people who live outside their household per year. } You also won't need to enter all your details and have someone snaffle it from under you while you're typing. See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. Simply click on the "sign in" button on. Simply enter your Airpoints number when you book a flight or with one of our travel partners. Or simply ask Oscar, our chatbot who can send the link to reset your password to the email address you used to set up your Airpoints membership. If you receive a verification code from AirNewZealand that you did not expect or request for example you haven't been using your account or been engaging with us, it could mean someone is trying to access your account. The same applies if you are a Koru member. 4. sales presentation can be a very "hard. Air New Zealand Internet Banking. Remember, we can only process your claim if: Find out more about claiming missing points, and when you can expect to see them in your account. How can I update my personal information and contact details for Airpoints? Fees, charges, terms, conditions and HSBC's lending criteria applies to all credit cards issued by HSBC. Check in online, from anywhere, and access your digital boarding pass in the app, or add it to Apple Wallet. Does this mean I will automatically get all other AirNewZealand email notifications? Tel: 1800 803 298. How can I update my personal information and contact details for Airpoints? Or simply ask Oscar, our chatbot who can help retrieve your username if you know the email address you used to set up your Airpoints membership- the one you saved in your profile. Learn more about suspicious emails and messages. Tel: 1800 00 55 63. More on managing your account To save you waiting, our Oscar the chatbotmay be able to assist. At least daily and sometimes more than once a day. You can call our friendly team on 1-800-262-1234, or forfurther information on how you can ensure your trip is comfortable and hassle-free find out about ourspecial assistanceoptions. Watching your AirpointsDollars and Status Points add up is easy with your online account. It's possible your missing AirpointsDollars and Status Points are still being processed. Airpoints Dollar tiers and earn rates, as applicable, are subject to change. Personal information irrespective of whether the account is active or inactive will be handled as per AirNewZealand's Privacy Policy, What to do when you notice suspicious cyber activities, Steps AirNewZealand takes to enhance cyber security, Frequently asked questions about cyber security. } Don't use the same password across multiple online accounts (e.g., email, bank accounts, etc) and never write down your password. AirpointsDollars can be spent on flights with AirNewZealand, as well as partner and Star Alliance airlines. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. Learn more about suspicious emails and messages. Be spontaneous and act quickly, be flexible with travel dates, number of passengers or the destination. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. You may only request status with one participating Frequent Flyer Program each time you qualify and may not switch Programs during the duration of that status. You can login to grabaseat and change your email preferences at any time. We understand COVID-19 travel restrictions may impact your Airpoints membership. align-items: center; We'll find out what happened, and credit your Airpoints account if your claim is successful. Can I transfer my AirpointsDollars to another member's account? Star Alliance frequent flyer programmes are independent and separate, therefore we cannot transfer your AirpointsDollars, points or miles between them. . If you have your Airpoints number and password. Getaway packages. Login - Air New Zealand Internet Banking. These changes took effect automatically on 1 February 2023. Our really cheap fares sell out quickly and if you miss out we want to let you know the price of the next cheapest fare. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. Just ask "What is my credit balance?" You will then be able to enter a new password. number of passengers (many greenlight deals only have 1 or 2 passengers per flight) or the destination. It could still be a phishing or malware site, so still take care. .content.header-bottom .usp-content > div { Programme Rewards Members earn 2.50 Airpoints Dollars per day's rental, on all qualifying rentals*. We also strongly recommend that you provide a mobile number if possible, for authentication and communication purposes. 1. Credit card provided by HSBC Bank Australia Limited ABN 48 006 434 162 Australian Credit License 232595. Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. https://ib.airnewzealandcreditcard.co.nz/login. SECURITY WARNING: Once you have finished your session, please ensure that you log off and close all browsers. Be among the first to hear about the latest offers from grabaseat. This varies week to week, but there are often several thousand seats available. If you use the same email and password combination elsewhere, it's a good idea to check those accounts and update those passwords too. Earn AirpointsDollars and Status Points with Westpac's range of credit cards. Or to compare these cards to the rest of our range of Airpoints credit cards, use our Airpoints credit card comparison table. Safety videos. Existing AirNewZealand Airpoints Credit Card customers can find instructions on how to top up here on our Airpoints top up page. Once resolved, call our team to reactivate your account. Inflight wellbeing. Please sign in with your Airpoints details by clicking on the link below. When paying for a flight with your Airpoints Dollars, the flight part of your booking needs to be paid in full with Airpoints Dollars. Islands. Do consider using a password manager to generate and store your passwords. I forgot my grabaseat password or user nameYou can reset these at any time. air new zealand boarding process. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. We're working on our mobile booking capability, but at the moment you cannot use AirpointsDollars for seat select. To change your account details, please see the FAQ below. The Qantas Status Fast Track covers 16 airlines: Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Delta Air Lines, Eva Air, Etihad Airways, Korean Air, Shenzhen Airlines, Singapore Airlines, South African Airways, Thai Airways, United Airlines and Virgin Australia. Update your password. Alternatively, you canemail Air NZ Airpointsa scanned copy of the documentation. Please note we are not reissuing Airpoints cards now. Don't share your credit card information with unknown online requests or websites. Air NZ Booking Assistance: 0800 737 000. Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. You can also sign in to the Air NZ app, which will . Airpoints Terms and Conditions apply. Will my account be locked if I enter an incorrect passcode? If you can't remember the email address you used to sign up, no problem, but you'll need to call us on 0800 247 764 or +64 9 357 3000 if you're overseas and we'll ask some questions to make sure you are "you" and then give you your Airpoints number. If you wish to receive information from AirNewZealand you'll need to sign up for those email specials. To reset your password, submit your username or your email address below. Lucky for you, we have a few ways to get in touch. Digital Airpoints cards. You can use your Airpoints Dollars to book a flight. *Lending criteria, terms, fees and conditions apply. Multi-factor authentication (MFA) is an electronic authentication method in which a user is granted access to a website or application only after successfully presenting two or more pieces of evidence to an authentication mechanism. I've forgotten the password and/or username I made up when I registered online. Find out more at OneSmart. Book via a travel agent: Provide your travel agent with your Airpoints number at your time of booking. If you have forgotten your password, resetting it online is easy - click here to start our online password help service. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. display: none; display: -ms-flexbox; You must be a member of AirNewZealand's Airpoints programme to earn AirpointsDollars. If the person you want to gift a reward to is already an Airpoints member there will be no fee to add them to your Gifting Register. You'll earn Status Points every time you fly with us* or on selected services from Star Alliance and other partner airlines. How do I know how many Airpoints I'm earning? Transferring AirpointsDollars to another member's account is not allowed under the Airpoints Programme. 4. No. How To Save More Money With Air New Zealand Below are some great recommendations for extra savings at Air New Zealand: The cities featured on grabaseat vary daily, but you do have a few options to find out what's on offer: Is there a child or infant price for grabaseat deals? How are prices calculated in the low fare finder? But please note, you can only do this at the time your book your flight. Inflight entertainment. If you are an Airpoints credit card holder, please also call your issuing financial institution to have the name on that account amended, as the name on your accounts must match for your credit card AirpointsDollars to be added automatically. E2E development and execution of direct marketing strategies . To access your booking online, it must: Be electronically ticketed - paper tickets will not be accessible Have 9 or fewer travellers Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. Air New Zealand Login Screen. 1 Purchases of Airpoints Dollars, gambling chips, money orders, travellers cheques, cash withdrawals, flights purchased directly from Air NZ using your OneSmart card and . How do Status Points work? We'll email this reminder to you, along with your Airpoints number, and a link to sign in. I can't remember my Airpoints number, how do I find it? By letting AirNewZealand know as soon as your contact information changes, we can work together to recognize you and authenticate you as the account holder. The name on your Airpoints or Koru account must always match the name on your current passport. } Image courtesy of airnewzealand.com. padding: 10px 0; Your Airpoints number if you have an Airpoints related enquiry. What can I do? and he will do his best to retrieve it for you. Your card will be suspended, so it can't be used for purchases. Try changing the travel date(s), number of passengers or even the destination. If they are not an Airpoints member there will be a service fee of $25 or 25 AirpointsDollars to add them to your Gifting Register. } Anyone can join and membership is free. You can click on the "find more dates" button to search for other dates. What are grabaseat email alerts? What should I do? text-align: center; Offers available to new , approved HSBC credit cardholders. I've lost my Airpoints card, or it's been stolen. Existing HSBC customers transferring from another HSBC credit card or customers who have held a HSBC Star Alliance Credit Card within the last 18 months are ineligible for this offer. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. As an Airpoints member you'll have an online account that shows your existing AirNewZealand bookings and the total AirpointsDollars you have available to spend. and he will do his best to retrieve it for you. margin: 0; 0800 021 777. The airline says more than 2,000 flights are booked everyday utilizing Airpoints a number which at first glance is surprisingly large given the size of the carrier and program's reputation for not being very rewarding. Earn Star Alliance Points on eligible purchases2 and convert3 to AirpointsDollars. The relevant month, will be the statement period set out in your monthly statement. Sometimes email filters inadvertently put emails into the junk box. HSBC Star Alliance Rewards Terms and Conditions, Star Alliance Rewards Terms and Conditions, conditions of Star Alliance Rewards apply, On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. Do update your password regularly. Transferring AirpointsDollars to another member's account is not allowed under the Airpoints Programme. You can then move up to Silver, Gold and Elite if you earn enough Status Points in a 12-month period. We recommend changing your password as soon as possible and choosing a stronger password or passphrase, even if you may have done this recently. Tasman. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. Although Qantas Frequent Flyer is not available on Air New Zealand, you can earn points with the Airpoints program. .content.header-bottom .usp-content.slick-initialized { Understanding your online account. To do this, sign into your online account with AirNewZealand, then find your Gifting Register on My Benefits. See the world with your Airpoints Dollars when you fly with Air New Zealand, the Star Alliance or one of our partner airlines. When you join the Airpoints programme you will start at the basic membership level. Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. You may see a try back later or try back later this morning/afternoon message, in which case you need to keep checking the grabaseat site. Find your Airpoints number and keep track of your AirpointsDollars and Status Points balances wherever you are with the Air NZ app. Depending on your web browser, there will also be a lock icon in the address bar, the title bar of the window, or at the bottom of the window. You can also complete a MEDA form, or find out more about flying with a medical condition. Try changing the travel date(s), number of passengers (many greenlight deals only have 1 or 2 passengers per flight) or the destination.. How many seats do you put on grabaseat each week? Plus, fast track to Star Alliance Gold status4 when you spend $4,000 or more on eligible purchases2 on your card in the first 90 days from the HSBC Star Alliance Credit Card account opening date. You can then set up your email preferences so you can start receiving grabaseat emails. Air New Zealand Internet Banking. Do keep your account and contact details up to date. For everyday shopping with our Airpoints partners, select the partner from ourAirpoints Partnerpage and click through to their own Airpoints page. How to Sign in to Your Air New Zealand Airpoints Account The login page will require either an Airpoints number, username, or email, and a password to access your account. Please enter username to reset password Username Submit On the ground, you can earn with our hotel and rental car partners. Just select the name(s) of the traveller(s) you would like to gift an Airpoints reward to. If you are an Airpoints credit card holder, please call the issuing bank or financial institution to have the name on your account amended to match your Airpoints account name.
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