Please contact me via email or call me. 3.4 Indemnity. 6.10 Notices. 5.2 Violations, Termination and Suspension. This is what they were doing in 2012 (https://www.businessinsider.com.au/the-incredible-story-of-h), " Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale". You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. When asked what happens now as it was for people with learning disabilities so specialist transport & staffing had been arranged and paid for? I want my money back how do I go about this? Copyright 2017 viagogo. "are you sure you want to back out of the sale, the average price for estimated tickets would be $xxx which will be charged to you if you proceed", Its likely impossible to work out in an automatic way how much replacement tickets would cost. 21 July 2021 at 2:53PM edited 21 July 2021 at 2:55PM pbartlett Forumite 1.4K Posts Copyright (c) 2006-2023, viagogo AG. Last year I put up a listing on Viagogo for 2 orchestral concert tickets. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. 7.1 Ownership of Intellectual Property. 5.3 Disclosure of Information. 2.6 Pricing Formats. Sports. I think they should refund the fees, and they should CLEARLY state, along with the very first mention of the ticket price, what the handling fee is. Sellers should use our automated online confirmation process. 3.2 Other Information. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Today I got a notification from my CC that Viagogo just charged me $197 for the cancellation of sales. I would like a reply to this email I know I have a 1 in 4 chance of receiving one. . I can't believe they are allowed to do this and that there is no method of recourse especially when I told them within the hour I didn't want the tickets. I am incredibly irritated by the atrocious lack of support I've received from viagogo customer service over the past few days. My event is cancelled or postponed - What do I do? Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. 3.4 Indemnity. I don't think you've got much to stand on here as you agreed to all of this as part of the service in trying to sell the tickets, I do think it's a little shady if they never told you how much the replacement cost fee would be prior to cancellation; Was there a warning prior to cancellation e.g. Hello If you have any further enquiries please visit our help centre. Additional information can be found in our FAQs and on the ticket details pages. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. Jason Ridout, Listing number [protected] Hi i am very annoyed and feel very let down by your team. There are still plenty of tickets available on the official site. Report a violation. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. I need a reply asap thank u. I was charged for tickets that I did not won't when I cancelled them. I entered the incorrect email when registering, how do I change it? viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. Over 900 has left my account in just 2 days, and I'm appalled by such shoddy service from viagogo. This is misrepresentation. I bought 2 x Guns and Roses tickets for Sat 17 Jun. 7.2 Copyright. When listing seated tickets, all tickets in the same listing must be consecutive seats. It was too late by the time we received your email to book things in. What was the unforeseen circumstance? Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Can I pick up my tickets instead of having them shipped? The Viagogo Platform allows contracts for the sale of Tickets to be concluded. 3.3 Laws and Regulations. 2.2 Registration. eventually got a call back at about 5 oclock to be told had to pick tickets up from a hotel and when we got there joined the queue.I am very upset at my treatment over this especially as we had to pay quite a premium on tickets and got a terrible service not knowing if we was going less than 24 hours from start. We will also add VAT on our fees as applicable. I'm from singapore and my number is +65 [protected]. I'm Travelling - where and when will I receive my tickets? I have researched this and found that there are many people out of pocket for the same reason so unless I am refunded fully I will take this further. We reserve the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. missing persons national parks. ; . Using the link that viagogo sent me I tried to cancel the tickets but could see no listing on my account, the whole process just takes you round in circles, you cannot contact them if you have no listing but if the problem is there is no listing then you cannot use their online forms. Why is the price printed on the ticket different to what I paid? You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. It states that if an event organiser offers tickets to . If You do not qualify, do not use the Services. 2.14 Ticket Information. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. On the web site it claims I have been refunded so I cannot send an enquiry. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. How do I unsubscribe from your newsletter? 2.16 Claims under the viagogo Guarantee. During the weekend I received an email declaring you do not have tickets and will be cancelling our event and refunding the money. The Sellers ticket will be de-activated and a new ticket will be issued and sent to the Buyer in line with the agreement between viagogo and Paris Saint-Germain. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. So why is it my responsibility that the buyer must go to the event having bought the tickets? 23rd May 2017 - tickets are available to download - The horrible price that I was charged for hockey tickets. I cannot believe that I have been charged nearly 80 extra to what was on the final screen at confirmation of purchase. Paid ticket prices plus x5 booking fees, plus x5 postage fees to be posted to one single address. I don't know if I need to talk. 4.2 Stolen Property. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Viagogo complaint: 50 euro charge of cancelled ticket sale. I was then told by six people, spanning Friday to Saturday (currently 18:53) that they were about to 'go live' and be able to be sold any minute. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). HERE IS THE MESSAGE U SENT - AND IT ISN'T RIGHT THE PARTY RECEIVED THE TICKETS AND WENT - I HAVE THE RACKING NUMBER AND PROOF THEY RECEIVED THEM - NOW PAY ME MY $900+ I bought 4 and spent 440 whilst tickets are still on sale for 40 each. I will expect a response including an apology, I will then be forwarding invoices for fincial loss and will compensation for your irresponsible actions and service. 6.1 No Warranty. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. 0. Then I will be on the losing end of having the tickets nullified and not getting any payment whereas the buyer will get a refund. The revised version of this Agreement is automatically effective after it is initially posted on the Site. You agree that We may report any activity that it suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. safemoon price prediction 2025 . viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. power bi relative date filter include current month; viagogo charge for cancelling sale. Search. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. 5.3 Disclosure of Information. We endeavour to rearrange delivery with the customer or arrange a collection point. We may also first deduct any amount you owe us from any amount we owe you. 6.9 Change or Suspension of Site. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Except for the express warranties stated in this agreement, We provide the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. I have received no contact re the rearranged date of the June event. list of all forged in fire contestants; brothers taste of asia shut down; john o'mara gangster squad; You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. 2.4 Listing. This is not only immoral but must be illegal under consumer legislation. My parents went as a birthday present to find it outdoor in a field not in the castle with a crowd of 2000. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. I am now in a position that I am still waiting to sell my tickets (for a minimum of 1000) and I still can't. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, ticket details through activation process, all in accordance with the process outlined in the help pages. We use you're site often and I am very disappointed with the lie you sold. We make no warranty with respect to the software, tickets, events, and services provided on the Site, or that sellers or buyers will perform as promised, and We expressly disclaim all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. I just bought tickets (15th June 2017) for Cat Stevens in Auckland with Viagogo. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Did you find this answer helpful? I want some kind of compensation and the fact you have had my money for months is totally unacceptable. Should I actually pay for this? When I clicked to 'report a problem' thinking o could explain the situation, I just got a messaging saying the order had been cancelled followed by an email saying my card would be charged 20 (from card details I was told were only required for ID and would not be charged). I have contacted Customer Support as your website states 100% guaranteed tickets! You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. 3.2 Other Information. I can't afford to lose 100 and think this company is a joke as they seem to be try to avoid payment. 6.1 No Warranty. When We receive an offer by bank transfer, We will check to see if the bank account is valid. To sell tickets, a Seller lists the tickets in the Site database. order was cancelled! You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. 2.7 Payment Authorization. 1.4 Modification. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Venue : Singapore Indoor Stadium on Saturday 17 June 2017 @ 1700, bought the tickets at $50.55 usd. If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. 2.10 Collecting Payment. We often link to other websites, but we can't be responsible for their content. 6.3 Allocation of Risk. This is not OK and I would not use Viagogo again. I bought a UFC ticket from Viagogo around 4th June 2017 and I wasn't able to print the eticket since then, the eticket were a blank piece of paper when I open it on my computer. Be the first to hear about special offers. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. How does Complain.biz work. 27th May 2017 - I emailed to ask about either a refund or access to new tickets if concert was relocated 17th February 2017 - confirmation of ticket purchase Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled. hempcrete australia cost viagogo charge for cancelling sale. We often link to other websites, but we can't be responsible for their content. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. What is the viagogo complaint handling process? When booking on viagogo, even when you select the amount of tickets you want e.g. You will need a username and password to access the Site and use the Services. 7.3 Additional Policies. 16/06/2022 . Our liability to You or anyone else in any circumstance is limited to the lesser of (a) 200, and (b) the total value of all tickets and other items you bought and/or sold via the Site during the action allegedly giving rise to liability. Hannah Goodbody. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. 1.3 viagogo Guarantee. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. I want a refund off $1393.43 you have taken my money! 4.3 Sellers Shall Not Include Promotional Material with Tickets. You may only use the Services if You can legally enter into and form binding contracts. 1.2 Ticketing Exchange. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). You consent to the exclusive personal jurisdiction and venue of Swiss courts. 2.13 Ticket Information. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. 7.3 Additional Policies. We take no responsibility for such issues. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. As far as viagogo are concerned person A can not cancel listings on person Bs account. I expect some advice/guidance from a customer service representative ASAP as I've put a very high level of effort and received significant financial backlash from securing these tickets. There's no ' in my email address I have informed them off this and made sure it's right in my account but they still keep using the wrong email. Order ID [protected] Please note that service fee amounts may vary by event and are subject to VAT. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Fees at 133% of the ticket itself. 2.2 Registration. 6.2 Waiver of Consequential Damages; Liability Limit. 5.2 Violations, Termination and Suspension. so my next question is how are they going to know if the buyer successfully gains entry. Thank you for using viagogo! Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. I demand to speak to a manger or someone in charge immediately Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Order number: 9164448 I therefore would like 40 refunded to my account please. I have had to change my shifts and take unpaid leave in order to attend this show and I am not happy with the outcome. I wrote to your office requesting refund under 14 days and was ignored. viagogo allows individuals to sell unwanted tickets on its platform. How do I change the email address on my account? shawn mendes tickets order no [protected]. https://www.youtube.com/watch?v=mGXViB2y2ys. Sellers: once your tickets have sold, viagogo charges a service fee. Seriously people need to take responsibility for themselves. 1.4 Modification. We expressly disclaim any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Since the email said I had 48 hours to confirm the order I did not think I would need to post them today. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Be the first to hear about special offers. Cancelling it so close to the event is not acceptable, as explained we are both self-employed and have taken the day off for this event. How do I find tickets I've already downloaded? 5.1 Investigations. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. You and We are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Your prices were miss leading and a scam. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. 2.13 Seller Payment. To Whom this may concern If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. Look forward to your response . But is it legal for Viagogo to charge me such extortionate fees? We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Tickets came for 25/6/17. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I was told on your website that the fees are made clear but they were definitely not. In its FAQ for Can I cancel my sale? Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. I sent them a message on why will I only be paid 5-8 working days after the event, not when the buyer receives them. By using our Site, You agree to accept this Agreement. Is this your company? In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. 2.8 Notification. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. (c) You otherwise owe viagogo a specific amount; or (d) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. 2.3 Username and Password. As I was told to send them to u asap so they'd have 'maximum selling time' If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to contact Contact Us to report the issue. 6.8 All Sales are Final. This fee will be deducted from your payment. Can I buy tickets that are personalised with someone else's name on them? 0 . Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. This charge is in addition to the amount originally paid for the tickets. Why can't I see my order or sale in my account? Order Number [protected] I was directed to Viagogo site NOT an official site and find I have now paid $747-85 for tickets valued at $329. After confirming I was happy to sell they sent an email saying that o needed to post them today (which is not possible as I am away). This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Our address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. During this time, the Site will be temporarily unavailable. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets.
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