Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. . Tip for consumers:Do not order from themif u feel like u have to atleast use PayPal when checking out so when u dont receive ur dress PayPal will return ur money after waiting months from original purchase date. Intellectual Property, Software and Content. I never got any notification from them that my dresses would be late or anything. Hi Denver, HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Lucy in the sky is a great company from products to customer service I am always satisfied. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. I have emailed twice and now we are scrambling for a dress for homecoming the week of. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. Technical support. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. Lucy In The Sky Login. Finally, the Trust Mamma rating is four stars. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. They have a great live chat setup and I like that they're always ready to help. Critic England, United Kingdom. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. The reps copy and paste generic statements to your emails and don't actually solve any issues. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. -Kate Sarika Pramod 1 review US 3 days ago Great experience! I am doubtful now the dress will come in time (or ever) for my event. They charge so much and the quality is so bad. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. I HIGHLY recommend NOT ordering from this place. Although some question the quality of products, Lucy in the Sky is a great place to look for a dress for any event. Thankfully I was smart enough to purchase via PayPal and after 2 months I received my money back from PayPal. If it was possible to give negative stars I absolutely would. I have twice ordered from this website (years apart) and both times my items were not sent out. 2023 Trustpilot, Inc. All rights reserved. Please read the product description of each item carefully before purchasing. Thanks for your feedback. We're sorry to hear about your disappointment with our return policy. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. -Kate. DO YOU SHIP INTERNATIONALLY? Lucy in the sky is our GO TO for all things special occasion. Lucy In The Sky Cafe Claimed Review Save Share 260 reviews #7 of 214 Coffee & Tea in Kuala Lumpur $$ - $$$ Cafe European Vegetarian Friendly 167 Jalan Tun H S Lee, Kuala Lumpur 50000 Malaysia +60 3-2022 1526 Website Closed now : See all hours See all (160) Ratings and reviews RATINGS Food Service Value Atmosphere Details PRICE RANGE $3 - $8 Hi Bailey! - Kate, Hi Paula! We reserve the right to withdraw linking permission without notice. We're so sorry to hear about the order. Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. -Kate. Phone Email. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. 5726 Solutions. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. It fits exactly to measurements specified in the skirt section for sure! Key Employees of Lucy In The SKY. -Kate. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. Please note we cannot ship express orders to University/PO Boxes. 90015 If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. If you have any further questions or concerns please email us at resolution@lucyinthesky.email so we can assist you sooner. Lucy in the sky did not inform me back in November, that the dress was not in stock. Thanks for your feedback. Have e-mailed twice in the last week with no response! where you can enter your landline number to check the service. If you need your dress for a specific date you might want to find a different one. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. UNTIL I DECIDED TO SHOP AT LUCY IN THE SKY[redacted] ::: I placed 2 orders with this store; 1st: 29/04/2016 order ID . I HAVE MY TRACKING NUMBER. You can also visit this article for more information on getting support! The dresses didn't look anything like the photos. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. If you're reaching out to us regarding an order, please have your Order ID in your message. We have no idea when the dress will arrive or if it will arrive on time. The 24/7 chat is turned off and nobody bothered to respond to my email. Save. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Lucy in the Sky is an arty mess that is trying so hard to say something profound but loses the very appeal of its source material. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. I am beyond disappointed in this company and its respect for its customers. I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. We therefore have no responsibility or liability for the content and activities of these linked sites. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. We're so glad you were able to reorder and get it in the time frame you needed. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. We do not save your payment method details on our website. Tip for consumers:Absolutely no refunds unless it arrived damaged. We're so sorry to hear that you have not received your refund yet. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . Please use the following size guide to help determine your size of clothing. Don't waste your time or money, just go somewhere else! After waiting since November, I feel as though I should be compensated for this order because of what a negative experience I have had. My advice to anyone. I have ordered twice for my daughter, and both times, I had to reach out to Customer Service. Sky Fax. We use dedicated people and clever technology to safeguard our platform. Hi Kim, -Kate. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. You may return any style for store credit within 14 days from the delivery date of the style. Tip for consumers:Cannot get a refund, only store credit. Hi Hailey, Thanks for your feedback. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. - Check in with your local post office, as packages are often held there for pick up. Copyright 2023 Lucy in the Sky inc. All rights reserved. We also ensure all reviews are published without moderation. My learning training provider was City and Guilds. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. I had a few concerns about my order and my online team member Danielle M. was very helpful. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? Thanks for your feedback. Hi Kristina, Order took over 2-4 weeks to be delivered. www.lucyinthesky.com retains the right to refuse any request made by you. I used the chat feature again in January to try to figure out where my two other dresses were. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. You will receive your tracking number once your style/s have been shipped. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. Get Sky Broadband - 08442 411 653. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Lucy In The SKY corporate office is located in 748 S Main St, Los Angeles, California, 90014, United States and has 32 employees. We cover the cost of all domestic return shipping for all styles. I don't care how good are their dresses and I don't even want to know. How did we do? Good Luck! I threw out all the clothing. I can always count on you for the best quality and accurate fit. What Is Lucy in the Sky? Were almost out of time and do not have a back up plan. . We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. I ordered a dress on 9/18. All orders ship out of Los Angeles, we design all of our styles in-house. Trust that their reputation is deserved. Our privacy policy, which sets out how we will use your information. In November 2022, I ordered for dresses from Lucy in the Sky. Oh no! Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. If you order multiple styles with different delivery dates, they may ship separately. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. Do not trust this shop to deliver. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. I absolutely love Lucy in the Sky's Customer Service!!! Please email us at resolution@lucyinthesky.email. Hi Hailey, Service 527 Saved jobs You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Us either! We will not be liable if for any reason this Website is unavailable at any time or for any period. -Kate. HELP & SUPPORT. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Caveat emptor. You can call Tata sky Toll-free number- 1800 208 6633 and share your queries with the team.. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014.WHAT INFORMATION DO WE SHARE WITH OTHERS? We're so glad that our customer service team was able to assist you. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. I DO NOT RECOMMEND THIS COMPANY! Article created 4 years ago. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? ADD ONS. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. Please use the following size guide to help determine your size of clothing. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. Sharing is caring! This document governs your relationship with www.lucyinthesky.com (Website). A cookie is a small file which asks permission to be placed on your computer's hard drive. i ordered 2 dresses october 2 and need them for october 11. thanks! There is no phone number and the chat has been disabled. It makes total sense why they only give you store credit, or else they'd be out of business! 172 reviews #3 of 27 Restaurants in York $$ - $$$ American Bar Pub. This has been quite frustrating. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! Cassandra M. went beyond. Depending at which stage your order is at, we may be able to adjust it accordingly. Is Tata Sky service free? We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Our small is generally the equivalent of a US Size 2. Thanks for your feedback. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. For international customers, return postage is the responsibility of the recipient.
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