2. You've got 28 days to send something back to us from the day you receive it. To experience the full world of Boohoo, please enable these or check whether another program is If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. Your return arrives back at boohooMAN! This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). Items must be unworn, unwashed and unused with the original labels still attached. To experience the full world of Boohoo, please enable these or check whether another program is We have printer-less options too if you dont have a printer! If you have a Boohoo Premier subscription you can return items to us free of charge. You have 30 days to cancel your order because you have changed your mind. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. 4. If you have a delivery related question or maybe you need to track your order. letter-spacing: 10px; Returns are an extreme hassle to deal with. Once our checks are complete well refund your credit/debit card. To experience the full world of Boohoo, please enable these or check whether another program is It takes up to 24 hours from your refund being processed by us for your invoice to be updated well send you an email as soon as your refund has been processed. 3. 2. Please use a trackable service and keep your proof of postage receiptuntil after your refund is processed.. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Your order will be held in the locker for 72 hours. Jeans, Refunds will not be given if they do not comply with our returns policy. You can return your item to us for a refund, and then place a new order to Login to our returns portal. Were really sorry to hear that youve received an item thats not in perfect condition. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item (s), including any loss or damage, until we receive. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. You'll get an email once we receive your returned item. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. Select your preferred return option (Print returns label at home or in store options). boohoo ROI returns are FREE and easy and can now be made via our customers local Parcel Connect store. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Your refund will be processed once we've received your unwanted items. On average a Klarna refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated. item of your order). Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney. Unfortunately we cannot accept returns after this time. Items must be unworn, unwashed and unused with the original labels still attached. blocking them. There is no returns label in my parcel, how do I return? Locations include supermarkets, petrol forecourts and train stations. Post if off! Don't worry, if this does happen we will contact you first. Your return arrives back at boohoo! We've gone paperless! If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. You'll get an email once we receive your returned item. Read about their experiences and share your own! 3 Select your preferred return option Print returns label at home. From the Orders Details menu, select Returning an Order. them or get a refund. You dont need to remember to keep your proof of postage its all digital! You'll then receive a full refund minus the cost of 1.99 for returning the item. Your browser's Javascript functionality is turned off. Items must be unworn and unwashed with the original labels attached. Once you have processed your return in the portal you're ready to post it off! Please turn it on so that you experience this sites full capabilities. https://www.boohooman.com/ie/customer-service#folder-cs-folder-contact You are of course welcome to return any unwated items back to us for a refund, you can log and arrange this on our return portal here: https://boohooman.returns.international/ Have a great day and take care, Fiona See our. All InPost Lockers are in well lit, safe and secure areas with ample parking. Location. GET UNLIMITED NEXT DAY DELIVERY WITH PREMIER!*. One of our customer service agents will be more than happy to look into this for you. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Once you have processed your return in the portal you're ready to post it off! Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. All rights reserved. One of our customer service agents will be more than happy to look into this for you. Unfortunately we cannot accept returns after this time. Whether you're on website or app, just flip the switch! It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. There will be a charge for returning the item to us at a fixed amount of 1.99 which will be deducted from the amount to be refunded to you. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Returns via the portal are fully tracked. 1. How long does it take to process my return? For USA, Canada, Australia and New Zealand customers please return items your item(s) to us within 30 days of receiving your item(s) and remember to get in touch before returning. By enabling them, you are agreeing to our. What should I do if I receive an incorrect or faulty item? Items must be returned within 28 days of receipt. To see how easy it is to collect your order see our video here. If your items dont make it back to us, youll need to open a dispute with the carrier. Jeans, How long does it take to process my return? Om van de volgende voordelen te genieten. If you decide to keep one of the items, you need to pay for delivery. By subscribing, you agree to receive marketing communications from boohoo by email. Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item(s), including any loss or damage, until we receive. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. Unfortunately we don't offer an exchange facility. Re-pack the item in its original packaging with labels and tags still attached. The value of any items returned will be deducted from your outstanding balance, you should continue to make any payments that are due for the remaining instalments. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. We dont offer exchanges right now. You can unsubscribe at any point. Print returns label at home or in store options. I have an outstanding balance of 1.99 on my Buy Now, Pay Later invoice (Klarna, Clearpay, Laybuy, Zip), how would I pay for this? For International returns you will need to pay for your return, you will need to generate your returns label via the portal. below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. We've gone paperless! Returns policy. Returns FAQs We've gone paperless! Login to our returns portal You will need your order number and email/last 4 digits of your phone number. You dont need to remember to keep your proof of postage its all digital! *Extra 10% discount sent via email to new subscribers only. Login to our returns portal. I have already returned some items from my order and paid 1.99, why are you charging me again? You'll no longer receive a shipping note in your parcel. Returns and Refunds | Boohoo By enabling them, you are agreeing to our. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Please note that where a product is purchased at a boohooMAN pop-up store or event, boohooMAN will only accept returns and refund payment where the product is faulty. Tell us what you are returning and why :). Print off your returns label and attached it to your parcel. Were really sorry to hear that youve received an item thats not in perfect condition. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. You can unsubscribe at any point. This cancellation period starts from the day after you receive your order. Refunds will usually be processed in as little as 5 to 7 days, from you dropping your parcel off, + your banks handling time. Follow the steps below: 1. You may be liable for import and pay a custom duty charge for orders over the customs threshold. We don't refund delivery charge for those countries listed outside of the EEA. You will need your order number and email/last 4 digits of your phone number. Either print your returns label at home or in store. On average a Zippay refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated. You'll get an email once we receive your returned item. blocking them. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. By subscribing, you agree to receive marketing communications from boohoo by email. Click here to generate and print off your returns label and to find your nearest store. Cargo Pants, Keep your certificate of postage safe as you will need this as your proof of return. To help us get this fixed for you ASAP, when you first contact us please include the following information; (The product name and code can be found on your order confirmation email). 3 Select your preferred return option Print returns label at home. You will need your order number and email/last 4 digits of your phone number. 1, 2, 3! Items must be unworn and unwashed with the original labels attached. You can cancel your contract here. Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). blocking them. You dont need to remember to keep your proof of postage its all digital! If you decide to keep one of the items, you need to pay for delivery. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. 4. #betheMAN. Please note, that returns will be made at your own cost. Please dont use any faulty items after finding the fault, or we may not be able to provide a refund. For all other International customers, please return unsuitable items within 30 days of receiving your item(s). There will be a charge for returning the item to us at a fixed amount of 1.99 which will be deducted from the amount to be refunded to you. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our Simply return your item(s) and reorder for a replacement. Product name and codes of the items you returned. Login to our returns portal. This does not affect your statutory rights. Click here to view our full Returns Policy. Once you have processed your return in the portal you're ready to post it off! If your items dont make it back to us, youll need to open a dispute with the carrier. You may have received your refund as a voucher if your items were returned to us after the returns policy timeframe. Returns via the portal are fully tracked. Youll need to write to us with notice of your cancellation just fill out Keep an eye on your return tracking. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. Om van de volgende voordelen te genieten: https://www.boohooman.com/us/oversized-palm-shirt-and-swims/BMM38682.html, California Transparency in Supply Chains Act, UPS Access Point Express Saver Collection. Once you have processed your return in the portal you're ready to post it off! However, we may, in our sole discretion, offer you a longer period for returns from time to time. With just one click you can reduce the energy used by this website. This can take up to 7 days to show in your account and is dependent on your bank's processing time. If you have a delivery related question or maybe you need to track your order. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. Items must be returned within 28 days of receipt. Once you have processed your return in the portal you're ready to post it off! Ive paid with Klarna How do returns & refunds work? We're sorry to hear that you've received an incorrect or faulty item. We dont offer exchanges right now. Simply return your item(s) and reorder for a replacement. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. All InPost Lockers are in well lit, safe and secure areas with ample parking. You don't need to remember to keep your proof of postage - it's all digital! Product name and codes of the items you returned. If youre a customer in the EEA, you get 14 days to cancel your contract with us. I have received a faulty or an incorrect item, would there be a charge to return? We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. On receiving your return the next step is for us to check the item(s). Shorts, Buy Now, Pay Later! here its as easy as We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. depends on your card issuer). *Extra 10% discount sent via email to new subscribers only. boohoo ROI returns are FREE and easy and can now be made via our customers local Parcel Connect store. Or simply return your items to the following address within 45 days from the date you received your parcel. Copyright 2022 boohoo.com. With loads of styles landing each week and regular trend updates you can be sure to get the latest. To experience the full world of Boohoo, please enable these or check whether another program is The value of any items returned will be deducted from your final payment first, you can find out more and see an example of how this works by clicking here. Refunds will not be given if they do not comply with our returns policy. Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney. Don't worry, if this does happen we will contact you first. For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. Please return unsuitable items in its original packaging. Items must be unworn and unwashed with the original labels attached. You may be liable for import and pay a custom duty charge for orders over the customs threshold. 3. blocking them. All rights reserved. Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. A returns charge of 2.50 per parcel will be deducted from your refund amount. 1. We've gone paperless! You will need your order number and email/last 4 digits of your phone number. Your refund is on its way. With just one click you can reduce the energy used by this website. Click here to start a return. If your items dont make it back to us, youll need to open a dispute with the carrier. You can unsubscribe at any point. With loads of styles landing each week and regular trend updates you can be sure to get the latest. 3. Returns are FREE for premier customers. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your Boohooman.com Returns Please note a returns charge of 1.99 per parcel will be deducted from your refund amount. Cool with that? By subscribing, you agree to receive marketing communications from boohoo by email. See our, On dirait bien que vous nous rendez visite sur. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. Shorts, Any orders placed from 16th Dec 22 onwards are eligible for 28 days only. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. Returns are FREE for premier customers. If you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal above), you will remain responsible for the item(s) until we receive them, and we will not be liable for providing a refund if we do not receive your item(s). Simply return your item(s) and reorder for a replacement. Log onto your Portal here . Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. by January 24, 2022. by January 24, 2022 0 comment. Follow the steps below: 1. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item(s), including any loss or damage, until we receive. Repack your items. Make sure you keep your proof of postage! This amount represents our opinion of the full retail value of this product today based on our own assessment after considering a number of factors. Returns via the portal are fully tracked. 2. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Afterpay for the items that you have returned. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. Email Address The email address used to place your order. If your items dont make it back to us, youll need to open a dispute with the carrier. Whether you're on website or app, just flip the switch! On receiving your return the next step is for us to check the item(s). We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. Graphic Tees. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items received we reserve the right to recover any shortfall from you. Baggy Jeans, A typical refund will take up to 14 days + your banks handling time. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. 3. A typical refund will take up to 14 days + your banks handling time. All rights reserved. No packaging, no problem! Hear about exclusive offers, get early access to collabs & quicker checkout. Shorts. blocking them. warehouse, and again when we have processed your refund. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. You can unsubscribe at any point. A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. One of our customer service agents will be more than happy to look into this for you. This does not affect your statutory rights. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. For more info or to contact Zippay click here. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Please return unsuitable items in its original packaging. Shorts, Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Return Request; 3. Copyright 2022 boohoo.com. We're sorry to hear that you've received an incorrect or faulty item. All rights reserved. Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet. Repack your items (These need to be unworn/unwashed/unused and with original tags). Please wait 14 days before contacting us about your refund if you havent heard from us yet. We don't refund delivery charge for those countries listed outside of the EEA. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. This two week period starts from the day after you receive your order (or from the day after you receive the last You can generate a returns label from our website, attach it to your parcel and then send it back to us. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Youll find these alternative methods below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. boohooMAN Reviews | Read Customer Service Reviews of www.boohooman.com Events & Entertainment boohooMAN boohooMAN Reviews 7,362 Average 3.3 VERIFIED COMPANY www.boohooman.com Visit this website Write a review 3.3 7,362 total Filter Sort: Most relevant Jerome Benton 1 review US 13 hours ago Love my Split Hem Joggers You can return using the steps above. To help us get this fixed for you ASAP, when you first contact us please include the following information; (The product name and code can be found on your order confirmation email). Confirmation; Please complete the required fields to help us retrieve your order details . All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Repack your items (These need to be unworn/unwashed/unused and with original tags). We dont offer exchanges right now. refund your credit/debit card. If you've returned items from an order paid for with Klarna, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges, this can be done by contacting Klarna or via the Klarna app. Returns via the portal are fully tracked. If you are looking for boohooman returns portal, simply check out our links below : Table of Contents. If you decide to keep one of the items, you need to pay for delivery. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! You'll get an email once we receive your returned item. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. If you've returned items from an order paid for with Zippay, and you're near the end of your invoice period, we'd recommend making the outstanding payments by the deadline to avoid payment charges. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached. Hoodies, Youll find these alternative methods 5. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Returns FAQs This does not affect your statutory rights. APP EXCLUSIVE - 25% OFF ALMOST EVERYTHING!*. It takes up to 24 hours from your return being processed by us for your invoice to be updated. You've got 28 days to send something back to us from the day you receive it. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. Just pop your items in something non see-through, sealable & waterproof. OUR RETURNS POLICY If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. Your browser's Javascript functionality is turned off. You'll then receive a refund as per the policy above, minus any charge for returning the item as specified above. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. If you have any questions about extending your invoice, please contact Klarna. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. See our, {{#days}}{{days}}d {{/days}}{{hours}}h {{minutes}}m {{seconds}}s, On dirait bien que vous nous rendez visite sur. Underwear and swimwear can only be returned if the hygiene seal has not been removed. We cannot offer refunds on pierced jewelry, beauty products & fashion masks or swimwear & underwear if the hygiene seal is not in place or has been broken. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Jeans, Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Ive paid with Afterpay How do returns & refunds work? By enabling them, you are agreeing to our. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135).
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