I am traveling today from Mexico to Madridfor what? We were not the only ones. I don't even have an account, never purchased tickets but some thief stole my card info. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. Their poor customer service folks! Other sellers may take a case-by-case policy. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. Didn't find out until day before event. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. Do not buy tix here! The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. If these are not available, you will likely get a full refund. Ticketmaster, for example, states that if an event is . Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. I went to Barclays Center for the Chris Brown Party Tour yesterday. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. Under normal circumstances, these processes are manageable. When you mess up, that's your problem not stubhubs and not the original sellers. "The company even repeated that promise of full refunds in an email sent to Cormier in early March. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. The credits are valid through the end of 2022. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. These cookies track visitors across websites and collect information to provide customized ads. This cookie is set by GDPR Cookie Consent plugin. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. I ordered the tickets less than an hour ago. I WANT MY MONEY BACK!!!! Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. But opting out of some of these cookies may have an effect on your browsing experience. Others were postponed. The refund will typically process within 5 to 8 business days. I purchased tickets to the Olympic gymnastics trials in January 2020. I contacted Stubhub and they refused to refund my money. I went to use the credit on my account, and nothing showed up. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. Most of us didn't leave yet! Its a bs. No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My 500 USD are already there for 1 month. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. "We were only allowed 120 percent credit toward future concerts, not refunds.". I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. It's my money, why are they holding it?!!!! Don't take NO for an answer! Is there any way I can confirm that my Stubhub QR codes are still good? Hi Joan. I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. Our policy change may have come as a surprise to people. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Select Sell tickets from the three dots. Is it still taking 120 days? I want my money back I am not thinking about other events that might take place in the far away future. Second package was never able to contact anyone to reroute as address was incorrect. On or about May 3, 2021, Defendant announced that it would provide Eligible How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. The original purchase has aged off my account history. Please help me. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. Hi, @Fatsuma! Part of my frustration is money lost but it's also abt the integrity of the company. When we bought these tickets, we had jobs and splurged for a night out. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. judging from this forum and their lack of security measures for buying and selling tickets in general 8 doubt I'll ever get my money back. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. At the same time, buyers expect immediate refunds. No. How do I get my money back? View StubHub Refund Policy. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. Did StubHub's changed ticket refund policy violate Massachusetts law? "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. "I finally got a supervisor on the line and he said 'No. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. 5. All rights reserved. StubHub is taking a lot heat over the policy. Even talked to their top customer service expert who was an absolutely useless subhuman monster. However, StubHub offers a refund. No where did it say there is 15% charge. GIVE ME MY MONEY. Set your price or use our recommended price and tap List tickets. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Your service is terrible and not worth the fee. Wrong seats. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. I am traveling today from Mexico to Madridfor what? The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. You aren't supposed to dispute charges because you changed your mind. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. I want my refund please, I have been trying to contact you for a refund im not doing a lot of bad mouthing fair is fair I want my money the event didn't take place on March 28 , basketball game ,, please I have been more than patient call your line no answer I have reach out to you every way I know how no one is responding you should treat your customer this way. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? Never again will I use StubHub! Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. Never Will I Buy From Stub Hub Again. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Once we have clear actionable next steps, we will be sure to notify our fans via email! My credit card can do refunds up to 60 days which of course is passed. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. Also how can stubhub charge me $176 when I never received any money for this purchase. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. If I don't get a refund soon I'll be reporting theft to PayPal. They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! Problem is, I'd be wearing the "lost" one and would then be denied entry. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. Receive a full refund of your purchase 2. I want a full refund as we lost jobs and need that money. When I got to the venue my tickets were no longer accessible. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. If there is any changes to that, all affected buyers will be notified via email. Many events this past month were canceled. This doesn't make any sense and I transferred these tickets way early on before COVID. LIARS!!! NOTHING. I would like to receive a refund. 01-30-2021 01:41 PM. Thank you f***ers! This cookie is used for the website live chat box to function properly. I purchased tickets to the Olympic gymnastics trials in January 2020. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. 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