Online: Log in to your online account or use the EasyPay feature in order to pay your bill. I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. The price I paid in 2003. For more information about reviews on ConsumerAffairs.com please visit our Whenever I purchase jewelry I always go to Kay Jewelers. He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours.as if that made our loss less traumatic! BSI will NEVER shop at Kays ever again and will post as many complaints as possible because this is a complete sham that could have been taken care of with a rew key strokes by the customer service rep. Desired outcome: Also bought Avery the bear for st Jude hospital great cause. I called the store to check if my ring arrived and they told it did. I had it insured and it appraised almost 30% more than what he paid for it!! When you purchase our Extended Service Plan, we will make any covered repairs needed, up to the amount of the purchase price, at no additional charge.*. Cancelled order and full refund because it was within a half hour of purchase. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. Purchased a Diamond ring 6 months ago & the center Diamond fell out. Learn moreIf your online purchase was picked up at the store, it must be returned to the store. I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. 10 days later I have nothing. Consumers complaining about Kay Jewelers most frequently mention customer service problems.Kay Jewelers ranks 142nd among Engagement Rings sites. Found great customer service from Dustin and Xochitl and got a great deal. You have added the max number of Favorites. Just trade it in for a upgrade. What colored gemstones are considered precious? Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. Top of the Page, Why do you measure jewelry in millimeters? For a price quote on specific engraving requests, please visit your local KAY store. The gold in the ring alone is worth more than $600 if I took it to sell just the gold. "Kay jewelers online service is hot garbage, worst trash ever. It should NOT be this hard to get my money back. But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. After 30 days, your order will be returned to kay.com and your method of payment will be credited. I gave them the ring to have it repaired and they have lost my ring and will not replace it. The best part is that she did this on one of the busiest weekends for Kay Jewelers! It's time to enjoy your shopping with such a big sale. Overview. White gold is pure gold that is mixed with alloys to give it a white Unfortunately, there are quite a few good reviews about the company's support service. Please see our return/exchange policy Do not buy from them. Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. Always look forward to see the jewelry. I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. * By clicking this link or texting this number (1+855-221-6255), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. Kay Jewelers competes in Retail industry. Top of the Page, What is the difference between white gold and platinum? Click here to get notifications about new complaints of Kay Jewelers. Order--number [protected]. MORE+, KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. In 1916, Sol and Edmund Kaufmann opened the first Kay Jewelers in the corner of their father's furniture store. They use them, abuse them and then let them go!!!! enhance your experience. I am currently experiencing the same issue! I have never bought any real gold that would break the way these pieces continue to break. Here is what we cover: We will replace, free of charge*, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. Clear Filters. We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. Return and Exchange PolicyIf for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. Ill took that chain back and they swap it out for another gold chain and now Im suffering a sebaceous cyst on my right torsos. Loved the product,quality,reasonable rates,customer service specially at Fair Oaks Mall. Customer Service Number: 1-800-527-8029. I took my jewelry in for inspection and found that the ring was broke. Most orders will arrive within 3-5 business days. Long story a left without my ring that is paid in full and they are holding forcing me to sign the release. Shortcut: Press 1, then press 1, the press 0 twice. I will be sure to share this with everyone I know. What address can I use? I took it in for repair that day. I just LOVE MY NEW BEAUTIFUL NEW RING. My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . I suggest you find a better place to buy your Jewelry if you want good service. Thanks again Ashley! Explore a wide variety of the world's most classic ring setting, available in a variety of design options. She was very nasty with me and at first refused to listen to the entire situation. Let us know in the comment section below! You will need to provide your account information and payment method when you call. VC01 (fr) They accused me of not bringing the ring in and basically called me a liar. } KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. I am totally dissatisfied with the Jewelry of Kay Jewlers and would like a price adjustment on the pay back of these pieces of Jewelry. They are really refusing to give me My money back. I am being told that my ring is unrepairable, and that is NOT true. Im friends with the manager and she lied to me as well. a:hover { $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! I dont know if something is wrong with the gold or the chain doesnt agree with my skin! Certain metals such as tungsten and titanium cannot be sized. There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. What is Kay Jewelers return and refund policy? In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. Once I completed my online purchase of the e gift card that was to be sent to my email address - i find out that it wont be sent to my for a minimum of 24 hours. You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . The size was incorrect! If youd rather exchange your purchase for something new, great! This complaint was posted by a verified customer. Hamilton, HM 11 Bermuda. KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. The eligible items for the discount range a lot. Affiliate disclosure: Hotdeals.com uses affiliate programs for Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. They had it sent back and returned on December 29th. That's why we offer several ways to pay. (Engraving is not available on Kay.com.). Grab your savings right now. I wouldnt recommend this place at all. Read full review of Kay Jewelers and 2 comments. Kay Jewelers does not provide customer service by email, but does provide it by phone. Granted, it was pre owned, but still. Kay Jewelers Review | Excellent Quality and Stunning Beauty. Signet Jewelers Ltd. - Kay Jewelers. I would also like the diamond replaced based on the diamond guarantee that you offer. Even though it didn't ship yet I was told they cannot change the city state and zip code. The latest complaint engagement ring was resolved on Aug 18, 2014. You can find contact details for Kay Jewelers above. We went to the Kay Jewelers located in Pentagon Mall. Budapest. Later I was told it was a custom order and not returnable for that reason. (18 weeks ago as of 10/14) She said she will call back after she calls the store. Since your jeweler can't repair my ring, I would like to take my ring to a jeweler who can repair it, and have the repairs paid for by Kay. Top of the Page, What is the difference between natural and lab-created stones? I email Kays and surprise surprise their "vendor" never even issued my return. Customer Service: 1-800-229-0364. I have purchased three times through this jeweler since the pandemic arose and I must say that I am exceptionally pleased with the variety and elegance of styles, and the stone choices available in sterling silver settings for those who prefer this metal. We were told the possibility of recovery was highly unlikely. Lease Purchase ProgramLearn MoreApply Now To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. Now, it has started customer satisfaction survey to collect feedback and improve their service. I did not complain about that, and now the same diamond that we paid to have fixed has fell out again. Style finder: The cost of ESP is based on the amount of your jewelry purchase. They will only take your money and never fix your jewelry properly. Learn more How do I know I can trust these reviews about Kay Jewelers? For a price quote on specific engraving requests, please visit your local Kay Jewelers. color. She found the exact ring at another kay store in riverside. The Vice President, Bethany Spain will make up false information not to give a refund. You have added the max number of Favorites. Always a pleasure to go in. Enter Street Address, City, State or Zip Code. If you continue } When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. All I get is a runaround. I highly recommend this store and customer service representative. First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . Repair paid for and diamond replaced. Top of the Page, Do all rings come in the same size or are there different sizes available? You can easily find current promotions and discounts on the homepage for you to use. color: #515666; I would like to write a letter to your corporate offices. Desired outcome: My account is [protected] if you have any questions or need to search the account. Corporate Phone Number: +1-441-296-5872. Read More. Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH. I contacted my bank for a dispute and Kay finally refunded me my money. Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. Contacted Kay Jewelers. I love that they offer the diamond replacement guarantee with any diamond purchase. read more. We will repair or replace your mounting without charge if any defects are found during this period. Does not honor sale when they originally said they would because my poor quality ring, not like the display, discussing my account with other people. Our Company Then I could buy the warranty after the repair for a few more hundred dollars. Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. Go ahead. If you have a payment history and your account is in good standing, you may be . Unsubscribe easily. Top of the Page, How will I know when my order is ready for pick up at my Kay Jewelers store? Unfortunately it was too small, so he took it to Kay's. If I want to mail a payment , what address should I send it to? Sunday: 12 PM 9 PM ET. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. Receive a Quote. Friends told me not to shop at Kay, overpriced and jewelry is poor quality. What are you looking for? All of our rings are sized to what has been determined is an average finger size. Saturday: 10 AM 10 PM ET. And not to mention the fact that James Allen has over 200 settings for a diamond like this, and Kay has less than 20 settings for all the diamond shapes in their inventory for 1 carat diamonds. The Kay Jewelers credit card bill pay phone number is 1-800-527-8029. GO TO kay.com. I've already spoken to the store manager, I do not want to speak to him again. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. I googled it and it said do not put your rings in bleach, I did not know Clorox would damage my ring. Both gifts from my husband were purchased at this store and I had the receipt. Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. Totally understandable. I would highly recommend kay.com for your jewelry purchase. The sale associated was so patient and polite and very helpful. Claim it and get a lot of features. In addition they replaced the setting for the other earring for no". We were not given any insurance claim information. I will continue to put this review everywhere I can! The other kind lady apologized for her manager and tried to help me but I will no longer be dealing with anyone from that store . Lifetime Diamond Trade-In PolicyYou may trade in your diamond for another diamond at least double the trade-in value. Don't worry, the conditions for using this coupon are very broad. You will know exactly when it will be delivered. What is your policy regarding the gold supply chain? Saturday: 9 AM 10 PM ET. 2. Immediately receive the case number. Global Technical Recruiter. A special ordered item is created upon request. What is your policy regarding the gold supply chain? You'll have great cow workers and flexible schedule Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Here, KAY Jewelers is offering you $25 OFF on all their products. I am only giving one star since you have to give a star to do the review. Top of the Page, If I want to mail a payment , what address should I send it to? I turned my ring into the kays store on March 9. Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. You're in the right place! In total, there are 3 ways to get in touch with them. } Get questions answered and resume your conversations easily! Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. If your order meets the store's free shipping standard, then you can seize the chance to cut down your spending. They claimed some orders were not able to be cancelled and mine was one of them. Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. Order number: [protected] The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. There can be some limitations, so pay attention. Top of the Page, Can I have someone other than me pick up my order? I want the additional 5% off. What Is The Customer Service Number Of Kay Jewelers? They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! I have never bought any real gold that would break the way these pieces continue to break. In case you didn't realize there was an alternative, the best phone number for Kay Jewelers customer support is 800-527-8029. This review was chosen algorithmically as the most valued customer feedback. background: #515666; She returned my call within an hour. We encountered an issue signing you up. Find trusted, reliable customer reviews on contractors, restaurants, doctors, movers and more. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. I called her desperate to find a band for my wife that was getting discontinued. Monday to Friday: 7 AM 1 AM ET. You are offered a chance to save up to 10% OFF. A diamond's value is determined by its carat weight, color, cut and clarity. Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007. Useful. What is the customer service policy at kay.com? You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it. Clarendon House 2 Church Street. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Customers can take advantage of Kay's Style Finder, which helps them find the right jewelry product they are buying as a gift or for themselves. } I still had the Diamond, so that was to remount & fix the prong. Also to let employees know they should not ask personal questions like their social. This is the 2nd employee they have let go that was a wonderful representative. Immediately after ordering, I realized my phone auto-corrected the address to her address but my state and zip. I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. How can they make sign that and dont release my ring? I paid to have it fixed once and waited, so i think thats fair. We value your privacy. you can get $200 off some orders from KAY Jewelers. They tried to say since it was a custom ring I could not get my money back after spending thousands of dollars. Ailsa Kay lays out the literary equivalent of a jigsaw puzzle in Under Budapest, bringing into stark relief the triumphs, calamities, and desperation of two North American Hungarian families and those whose lives they've touched.. There's Agnes and Tibor, mother and son, travelling to Hungary for reasons they keep to themselves, he to recover from a disastrous love affair, she to search for a . While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. Solitaire engagement rings are the perfect representation of your love and commitment. Top of the Page, What is a special ordered item? Please try again. Your Jewelry Consultant is ready to talk! I am told to wait 10 to 14 days to see if they can find it? Initial Kay Jewelers complaints should be directed to their team directly. Always trust Kay Jewelers. Theyre saying due to the six-month rule, we are just out of luck and want to chare us $650 vs the $200 last time. I dropped off my ring to get resized and was told that it would be ready in 2 weeks, couple days before the 2 weeks I got a call that my ring got lost in the mail. Original review: Feb. 26, 2023. When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. All Rights Reserved. An expert can help you narrow down options and find the perfect jewelry. Really?!? That was not going to fly. Thank you, you have successfully subscribed to our newsletter! (Exchanges cannot be made at kay.com). You all are Rock StarsSheena. On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. How to write a complaint about Kay Jewelers?
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