We can share health information with a coroner, medical examiner, or funeral director when an individual dies. We will not retaliate against you for filing a complaint. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. How do I turn biometric authentication on/off? Answers to FAQ about our products and pricing. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. For information on the Covid-19 vaccine: https://healthcare.ascension.org/COVID-19/Covid-Vaccine. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. Example: We give information about you to your health insurance plan so it will pay for your services. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. Clicking Linked Portal Accounts will bring up a list of all the Patient Portals you are connected to and the provider groups that are connected. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). You can access it 24 hours a day, and it will help you with your needs. If the issue persists, please report it by clicking Profile in the bottom navigation bar. Select the patient statement you would like to view. powered by. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. We can share health information about you with organ procurement organizations. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. The Patient Portal is an online service that provides patients secure access to their health information. You can ask us not to use or share certain health information for treatment, payment, or our operations. We must follow the duties and privacy practices described in this notice and give you a copy of it. A convenient and secure way to deliver virtual care to your patients. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. See how we work together to solve healthcares biggest challenges. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. To use Self Check-In through athenaPatient, your provider must have this feature enabled at their practice. Shop for apps and services that integrate with our solutions to optimize your workflows and experience. We can share health information about you with organ procurement organizations. The Patient Portal does not support your current browser and will prevent you from using the full site. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. Drive better RCM outcomes by gamifying your revenue cycle processes. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. The portal is not intended to replace a physician's office, nor does it provide full revenue cycle management. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. What do I need to access the Patient Portal? The Patient Portal is an online service that provides patients secure access to their health information. We may also share your information when needed to lessen a serious and imminent threat to health or safety. Were located at 311 Aresenal Street, Watertown MA 02472. Click the desired message in your inbox to read the message. powered by. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. Dial 911 in the case of a medical emergency, If you are currently taking Valsartan, a blood pressure medication, please click. If your healthcare provider uses athenahealth products, there are a few ways you can create an account with us to access your Patient Portal. Select the message type from the dropdown options based on the topic of your question. This will bring up a list of accounts and settings where you will see a list of all Patient Portals you have access to. We can use and share your health information to bill and get payment from health plans or other entities. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). This information may include: your. Tailor your athenahealth experience to your organizations specific needs with industry-leading solutions. If you still cannot view your data successfully after several tries, you should log out of the athenaPatient app and log back in. How do I view messages and/or responses from my provider? By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. It is not intended to provide medical advice. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. For the best experience when using our site, please update to the latest version. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. We apologize for the inconvenience."? If its available: How do I complete the necessary documentation and check in before arriving for an upcoming appointment? Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). Tools and resources that support building apps and the interfaces to support them. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. Example: A doctor treating you for an injury asks another doctor about your overall health condition. through the athenaPatient app? Enter the answer to your security question. For questions on those practices, please consult your healthcare provider/institution. See how our technology and expertise can have you thriving from day one. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. You are using an outdated browser that is not supported on the Patient Portal. We can use and share your health information to run our practice, improve your care, and contact you when necessary. Select your provider and office location. From media mentions to relevant data-driven insights, this is the home of athenahealth in the news. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. We typically use or share your health information in the following ways. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. Let us know in writing if you change your mind. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. Patient Portal is a communication service offered as a convenience to our patients. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. Meet patients where they are and deliver vital care while helping maintain your practices schedule density. Join us in creating healthier futures for us all. Log In Sign Up If you are new to CHAS Health or don't already have an athenahealth account, sign up today for online access to your health records, labs, test results, and more. Ask us how to do this. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. The Portal is not intended for use by anyone outside of the United States. How does the athenaPatient app relate to the Patient Portal? It is your responsibility to login to your Patient Portal account and read the messages promptly. Click on the back arrow to return to the Patient Portal. We are not required to agree to your request, and we may say "no" if it would affect your care. Indicate your contact preferences for different types of notifications. See how integrated services support providers by collecting diagnoses and care gap data from across our network and surfacing it during encounters. Your provider's office will make every effort to respond to your messages within a timely manner. You will see a toggle switch under Security titled Face or Fingerprint. It is your responsibility to login to your Patient Portal account and read the messages promptly. You may request a Patient Portal account for yourself. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. All communications between you and your provider's office are carried over a secure, encrypted connection. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. When you click the. In this case, the athenaPatient app will show all data for all persons you are authorized to access and view. You are using an outdated browser that is not supported on the Patient Portal. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. No, the athenaPatient app does not currently have all the same functionality as your Patient Portal. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. Click on the back arrow to return to the Patient Portal. For iOS devices: athenaPatient requires OS versions 15.x or above. How do I schedule an appointment through athenaPatient? Why doesn't anything happen when I click "View Detail" or "View Receipt?". Collect more of what youre owed faster with services that support billing efficiency. Note: This page should only be . Ask us how to do this. This information may include: your. Build best-in-class integrations using our robust library of APIs, and market them to the nations largest connected healthcare ecosystem. athenaCommunicator empowers patients with tools that encourage them to take an active role in managing their health and clinical information. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. All other Portal support requests (e.g. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. To do this, you must create a password for your account by clicking the. athenahealth reserves the right to make periodic updates and revisions to this Policy. Current technology that balances capability with delight. In case of a medical emergency, call 911. Cookies are used for system performance functionality. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. Features and services. Statement Code is incorrect. We may contact you for fundraising efforts, but you can tell us not to contact you again. We only get paid when you do, so you know your success is our top priority. Please update your browser to continue using our site securely. Please notify us immediately if you believe the security of your Portal account may have been compromised. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. In the meantime, you can always log into your Patient Portal using a web browser to check this information. You'll need to login to athenaNet to connect. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. Click the desired message in your inbox to read the message. How do we typically use or share your health information? When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. We will make sure the person has this authority and can act for you before we take any action. Thank you for downloading athenaPatient! Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. You will also see a list of other individuals connected to your account with health records at the listed provider groups. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. For questions on those practices, please consult your healthcare provider/institution. Navigate to the Visits screen by clicking the lower-left navigation button labeled, From here, if you have no upcoming appointments in the next few days, you can click the. It is your responsibility to monitor these messages. Were improving healthcare for physicians and patients alike. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). Click the desired form. How do I register for the Patient Portal? The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. You have the ability to accept or decline cookies. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. The Practice Entities have no control over the security or privacy practices of these external websites. Select your provider and office location. To log into athenaPatient, use the email and password for your Patient Portal account. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). that you are authorized to address the patient's billing matters. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please confirm you are using the email and password for your Patient Portal account and are connected to the internet. Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. We can use your health information and share it with other professionals who are treating you. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or.
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